Mohammed Omer

Seeking a challenging opportunity in a reputed organization where I can apply my technical, analytical, communication, and interpersonal skills.

Long Term: To build a progressive career in a professional environment, continuously strengthen my capabilities, contribute to business performance, and grow with the organization.

Process Developer at Genpact (2021-01 – Present)

Property and Casualty Underwriting 2023-2026 Current experience:

• Manage new business submission clearing and identify duplicate accounts or conflicting coverage submitted by different agents.
• Work across VWS, CL Portal, AME, and BIWS applications to validate and process business submissions.
• Provide underwriting support to Account Executives and Account Managers while maintaining account compliance.
• Cross-trained on Data Capture Specialist (DCS), SCTS, MMRR, IM, and OM processes and supported training for new team members.
• Prepare consolidation, SOD, and EOD reports and monitor product/team inflows and SLAs.
• Work within a 4-hour TAT and handle critical client business inbox activities to ensure timely delivery.
• Collaborate with 48 support team members to maintain account compliance and operational continuity.
• Resolve technical issues, support system updates, and identify process improvement opportunities.
• Participate in KIP and pulse meetings, client calibration calls, demonstrations, and stakeholder discussions.
• Support HR and employee enablement activities including onboarding, learning-path adherence, refresher/remedial training, retention tracking, attendance, scheduling, and trainee administration.
• Drive C-SAT and E-SAT initiatives and provide regular updates to support efficient work management.
• Maintain service-level requirements and quality standards while supporting critical business milestones.

Process Developer at Genpact (2021-01 – 2023-12)

Business Insurance renewal MMRR 2021-2023 experience:

• Maintained service-level requirement and quality standard while supporting critical business milestones.
• Worked on applications BIWS, VWS, CL PORTAL, AME etc.
• Renewed policies annually for each insured.
• Worked with the business unit commercial CAG, Construction CNS and Technology TECH.
• Conducted training as a trainer for 18 batches with 100% accuracy and quality.
• Manage calls with the client for calibration, demo or any process updates.
• Prepare consolidation, SOD, and EOD reports and monitor product/team inflows and SLAs.
• Resolve technical issues, support system updates, and identify process improvement opportunities.

B.Com – Don Bosco Degree College (2019)

Intermediate in CEC – Nalanda Junior Collage (2016)

SSC – Gowtham Model School (2014)