ADMINISTRATOR at FATHIMA HOSPITAL, KANNUR, KERALA, INDIA (2019-01 – Present)
- Managed daily operations of a maternity hospital, coordinating clinical and administrative activities to ensure seamless patient care and support services.
- Supervised administrative staff schedules, attendance, and performance, improving operational efficiency by 15%.
- Maintained hospital records, documentation, and regulatory compliance, ensuring 100% accuracy during internal audits.
- Coordinated patient admissions, billing, and insurance processes, reducing administrative turnaround time by 20%.
- Monitored inventory, vendor relationships, and procurement activities, optimizing supply availability while reducing costs by 10%.
- Prepared management reports, analyzed operational data, and implemented process improvements that enhanced patient satisfaction and service delivery.
DEPUTY MANAGER – HR at FATHIMA HOSPITAL, KANNUR, KERALA, INDIA (2017-01 – 2019-12)
- Managed end-to-end recruitment and onboarding for 70+ clinical and non-clinical positions annually, reducing average hiring turnaround time by 25%.
- Implemented HR policies, employee engagement initiatives, and grievance resolution processes, contributing to a 15% improvement in employee retention.
- Oversaw payroll, attendance, leave management, and statutory compliance for 500+ employees, ensuring 100% compliance accuracy.
- Led performance management and training programs, delivering 30+ learning sessions annually and increasing employee participation by 20%.
- Developed workforce planning and manpower budgeting strategies, optimizing staffing levels and reducing overtime costs by 18%.
- Generated HR analytics dashboards and management reports, enabling data-driven decision-making and improving HR operational efficiency by 20%.
ASSISTANT MANAGER – HR at FATHIMA HOSPITAL, KANNUR, KERALA, INDIA (2014-01 – 2017-12)
- Managed end-to-end recruitment, reducing average hiring turnaround time by 25% and successfully onboarding 100+ employees annually.
- Improved employee retention by 15% through effective engagement initiatives, grievance resolution, and performance management support.
- Ensured 100% compliance with labor laws, HR policies, statutory requirements, and hospital accreditation standards.
- Digitized and maintained HR records for 300+ employees, improving data accuracy and reducing administrative processing time by 30%.
- Coordinated training and development programs, achieving 90% employee participation and enhancing workforce competency levels.
- Streamlined payroll, attendance, and leave management processes, ensuring 99% accuracy and timely monthly payroll execution.
FRONT OFFICE MANAGER at FATHIMA HOSPITAL, KANNUR, KERALA, INDIA (2011-01 – 2014-12)
- Managed daily front office operations, overseeing patient registration, appointments, billing coordination, and reception activities for 200+ patients per day.
- Supervised and trained a team of 10+ front office staff, improving service efficiency and reducing patient wait times by 20%.
- Enhanced patient satisfaction by maintaining 95%+ accuracy in appointment scheduling, admission processes, and patient inquiries.
- Coordinated with medical, nursing, and administrative departments to ensure smooth patient flow, contributing to a 15% improvement in operational efficiency.
- Implemented process improvements and compliance standards, achieving 98% documentation accuracy and strengthening overall patient experience and service quality.
OFFICE ASSISTANT at FATHIMA HOSPITAL, KANNUR, KERALA, INDIA (2008-01 – 2011-12)
- Managed daily administrative operations, maintaining 100+ patient and office records weekly with high accuracy and confidentiality.
- Coordinated appointment scheduling, registrations, and front-desk support, assisting 50+ patients per day and improving service efficiency.
- Processed correspondence, reports, and documentation, reducing document retrieval time by 20% through organized filing systems.
- Supported billing, data entry, and office transactions, ensuring 98% accuracy in administrative records and reports.
- Collaborated with medical and administrative teams to streamline workflows, contributing to timely patient services and smooth hospital operations.
