Amitha Dineshan

Dynamic and dedicated Healthcare Administrator with strong organizational, communication and problem-solving skills, committed to supporting efficient hospital operations and delivering high-quality patient care services. Skilled in administrative coordination, patient relations, records management, staff support and healthcare compliance. Adept at managing daily hospital activities, maintaining confidentiality, coordinating multidisciplinary teams and ensuring smooth workflow in a fast-paced healthcare environment.

Proficient in documentation, scheduling, reporting and healthcare information systems. Recognized for attention to detail, professionalism and a patient-centred approach that contributes to operational excellence and continuous improvement within healthcare organizations.

ADMINISTRATOR at FATHIMA HOSPITAL, KANNUR, KERALA, INDIA (2019-01 – Present)

• Managed daily operations of a maternity hospital, coordinating clinical and administrative activities to ensure seamless patient care and support services.
• Supervised administrative staff schedules, attendance, and performance, improving operational efficiency by 15%.
• Maintained hospital records, documentation, and regulatory compliance, ensuring 100% accuracy during internal audits.
• Coordinated patient admissions, billing, and insurance processes, reducing administrative turnaround time by 20%.
• Monitored inventory, vendor relationships, and procurement activities, optimizing supply availability while reducing costs by 10%.
• Prepared management reports, analyzed operational data, and implemented process improvements that enhanced patient satisfaction and service delivery.

DEPUTY MANAGER – HR at FATHIMA HOSPITAL, KANNUR, KERALA, INDIA (2017-01 – 2019-12)

• Managed end-to-end recruitment and onboarding for 70+ clinical and non-clinical positions annually, reducing average hiring turnaround time by 25%.
• Implemented HR policies, employee engagement initiatives, and grievance resolution processes, contributing to a 15% improvement in employee retention.
• Oversaw payroll, attendance, leave management, and statutory compliance for 500+ employees, ensuring 100% compliance accuracy.
• Led performance management and training programs, delivering 30+ learning sessions annually and increasing employee participation by 20%.
• Developed workforce planning and manpower budgeting strategies, optimizing staffing levels and reducing overtime costs by 18%.
• Generated HR analytics dashboards and management reports, enabling data-driven decision-making and improving HR operational efficiency by 20%.

ASSISTANT MANAGER – HR at FATHIMA HOSPITAL, KANNUR, KERALA, INDIA (2014-01 – 2017-12)

• Managed end-to-end recruitment, reducing average hiring turnaround time by 25% and successfully onboarding 100+ employees annually.
• Improved employee retention by 15% through effective engagement initiatives, grievance resolution, and performance management support.
• Ensured 100% compliance with labor laws, HR policies, statutory requirements, and hospital accreditation standards.
• Digitized and maintained HR records for 300+ employees, improving data accuracy and reducing administrative processing time by 30%.
• Coordinated training and development programs, achieving 90% employee participation and enhancing workforce competency levels.
• Streamlined payroll, attendance, and leave management processes, ensuring 99% accuracy and timely monthly payroll execution.

FRONT OFFICE MANAGER at FATHIMA HOSPITAL, KANNUR, KERALA, INDIA (2011-01 – 2014-12)

• Managed daily front office operations, overseeing patient registration, appointments, billing coordination, and reception activities for 200+ patients per day.
• Supervised and trained a team of 10+ front office staff, improving service efficiency and reducing patient wait times by 20%.
• Enhanced patient satisfaction by maintaining 95%+ accuracy in appointment scheduling, admission processes, and patient inquiries.
• Coordinated with medical, nursing, and administrative departments to ensure smooth patient flow, contributing to a 15% improvement in operational efficiency.
• Implemented process improvements and compliance standards, achieving 98% documentation accuracy and strengthening overall patient experience and service quality.

OFFICE ASSISTANT at FATHIMA HOSPITAL, KANNUR, KERALA, INDIA (2008-01 – 2011-12)

• Managed daily administrative operations, maintaining 100+ patient and office records weekly with high accuracy and confidentiality.
• Coordinated appointment scheduling, registrations, and front-desk support, assisting 50+ patients per day and improving service efficiency.
• Processed correspondence, reports, and documentation, reducing document retrieval time by 20% through organized filing systems.
• Supported billing, data entry, and office transactions, ensuring 98% accuracy in administrative records and reports.
• Collaborated with medical and administrative teams to streamline workflows, contributing to timely patient services and smooth hospital operations.

MBA in Finance/HR management – MG University (2010)

B.COM – Calicut University (2008)

HIGHER SECONDARY in Commerce – Board of Higher Secondary Examination (2005)

SSLC – Board of Public Examination (2003)