Amol Golatkar
IT Support - Application Support(L2 Support)
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About
Looking forward to take up challenging assignments & perform to the best of my abilities to support the growth of the organization.
Experience
IT Support - Application Support(L2 Support) at TCS (TATA Consultancy services) (2013-03 – 2021-10)
Deutsche Bank-Application Technical Support for UCIC App (Application server Unix, Database Oracle), Westpac (Banking and Insurance-Australia) IT Support, Citi Project (Import and Export Shipping bill analysis), and Finnair Process (Airline) support.
- Daily morning Check activity for IPv6 validation
- Worked on prerequisites for application installation including creation of space on application server, JDK file installation, Application certificate installation, Root certificate installation, Creation of path for incoming and outgoing Disc space error, Oracle JDBC driver installation, Creation of User schema for database, Connectivity of application server with database server
- Raising change, incidence and RITM for schedule task or installation including Creation of User schema, Assign privilege to User schema, Data guard switch over, Creation of disc space
- Cron job schedule on Unix PRD server
- Working on database SQL query for daily monitoring job
- Create PRD and UAT environment for UCIC Urbancode
- Installation of agents
- Create Plug in to schedule process for PRD or UAT component including Clean directories, Check disc space, Download file from Artifactory, Shell command to start server, deployment, stop server
- Test the process that its working on system properly or not
- Log monitoring and check log error
- Remedy Monitoring for Westpac
- CBS Mailbox Monitoring
- Splunk Monitoring
- Advice IT Mail box Monitoring
- Westpac Live Evening Health check
- Vols-Check (BTFG Investments)
- PBI, PKE Monitoring
- One click afternoon health check
- IS change mail
- Mean Incident report
- Health check Compliance report
- My-Biz
- Standard Change for Wlive
- Gtibco changes
- Closer of Change
- Service Standards
- SSA report
- Working on Import and Export Shipping bill payment analysis for Citi Project
- Cost and currency fluctuation analysis
- Productivity Files Reporting
- Tracking and analysis of every process or task provided by Project leader
- Monthly work load and allocation tracking report
- Working on cost saving and time saving project
- Tracking of ADM-ACM file
- Monthly finished work load report
- Onsite training (Finland-Europe-Finnair Process) covered about SAP from IBM system for IT support including Job overview (cancelled job), Log monitor, Status monitoring/IDOCS, Maintain databoxies, ABAP analysis, Transport Break, Production/test transports, Manual import of incoming IS-IDEC-data and unzipping ISIDEC attachments, Scheduling and monitoring final revenue, unearned and accounting jobs-Monthly, OI (outward invoices) run-Weekly
- Worked for process settlement plan including BCP planning, Induction and Training Manual, Team Charter, Standard Operating Procedure, Process training
- Inward And Out word billing of client
- Working on exchanged tickets analysis
- Raising ADM and ACM to agent
- Work allocation and tracking
- Tax Audit
Commercial Executive - Accounts And Billing at Mahindra & Mahindra Ltd. (2011-08 – 2013-03)
- Making tax report monthly basis, CAMC bill tracking for Dispatch and acknowledgment tracking report control and analysis
- Overall AMC and CAMC billing period analysis as per time strength
- Preparing Invoices of AMC & CAMC services of Diesel Generators at all over India
- Rtgs & cheque payment updation of received payment from customer
- Tracking of Dispatch & acknowledgment copies of invoices
- Field data follow-up for billing
- Working for tax and compliance at every month
Back office executive - Support team of account at SHRENUJ & COMPANY LTD (2010-08 – 2011-12)
- MIS Reporting of production
- Preparing gold jewelry billing invoices
- Worked on IBMS software for production entries
- Data analysis and tally with IBMS software
Education
PGDBM in Post Graduate Diploma in Business Management – Mumbai University (2012 – 2013)
B.Sc. in Statistic – Mumbai University (2007 – 2010)
H.S.C. in Science – Mumbai University (2005 – 2007)
S.S.C. – Mumbai University (2003 – 2005)
