Faiza Ansari

Application Support and IT Support professional with 2.5+ years of experience in Healthcare IT environments. Experienced in providing L1/L2 support for HMS/HMIS applications, troubleshooting application and system issues, incident management, user access management, ticket handling, and SLA compliance. Skilled in supporting doctors, nurses, and administrative users to ensure uninterrupted hospital operations.

Strong knowledge of application troubleshooting, vendor coordination, service desk operations, and healthcare workflows. Currently enhancing skills in SQL and database concepts.

IT SUPPORT ENGINEER - Synergy Computer Services & Consultant - Mumbai

(2024-02)

Client: Saifee Hospital

• Provide L1/L2 support for HMS/HMIS applications and hospital users.
• Diagnose and resolve application, login, access, and system-related issues within SLA timelines.
• Manage user accounts, role-based access, password resets, and permissions.
• Coordinate with vendors and internal teams for incident escalation and resolution.
• Support doctors, nurses, and administrative staff to ensure uninterrupted clinical operations.
• Maintain incident records, technical documentation, and MIS reports.

TEAM MANAGER – HARDWARE SUPPLY CHAIN - Synergy Computer Services & Consultant

(2019-05 - 2021-04)

• Managed IT hardware procurement and inventory operations.
• Coordinated with vendors and suppliers for timely delivery of IT assets.
• Maintained inventory records and operational reports.

Master of Management Studies - Information Technology - Mumbai University (2020)

Bachelor of Science - Information Technology - Mumbai University (2018)