Anand Pant

Desktop Support Engineer

Talent

NoidaMember since September 1, 2026

AwsAzureDockerKubernetesWindows XPWin-7win-8WIN 10Global Service Desk (GSD) Remedy toolCyberoam FirewallDC and ADC serverPhoenix toolActive Directory

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AwsAzureDockerKubernetesWindows XP

About

Dynamic, Creative and result driven with excellent problem solving and communication skills.

Broad

Technological skills with proven ability to keep abreast of emerging trends in the changing field of Information Technology. Ability to troubleshoot complex production issues. Fast learner, self-motivated, applying methods and technical updates in my day-to-day work with a high degree of attention and commitment to work

Experience

Desktop Support Engineer - Alchemy Techsol India pvt ltd

(2022-08)

Monitoring the tickets and handling the tickets as per policy.
Handle the change management process for service requests received from customer and also actively coordinate in CAB meeting.
Responsible for process training (KT) of new employees
Configuring and managing Azure virtual machine
Ability to remain calm and effective in critical ODC situation
Active Directory
Managing regular day-to-day problem logged by users at Helpdesk Ticketing Tool with a team of Engineers as well as handling the administrative issues.
Responsible for timely attending the tickets within the “Response Time” and following the Technical and functional escalation matrix.
Extensive knowledge including installation, configuration& maintenance of Windows XP,Win-7,win-8& WIN 10.
Providing first level desktop support to around 200 users which includes as support. Application Support such as outlook etc..
Good hands of experience in Global Service Desk (GSD) Remedy tool.
Maintains IT records as per policies and tracking for area of responsibility.
Working on Cyberoam Firewall.
Maintaining DC and ADC server.
Troubleshooting of applications, Software & hardware issues using Global Service Desk (GSD) Remedy tool and Phoenix tool.
Installation and configuration (adding workstations to domain, giving suitable privileges to users On workstations and Installation of developed software’s) of workstations according to the user’s