Microsoft Dynamics 365 Developer with 3.5+ years of experience designing scalable CRM solutions using plug-in development (C#/.NET), JavaScript, and the Power Platform. Proven success in automating complex business processes, reducing manual effort by 80%, and managing large-scale data migrations. Awarded the MS Practice Rise Champion of the Year for innovative solutions and process modernization in customer service environments.
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Microsoft Dynamics 365 Developer with 3.5+ years of experience designing scalable CRM solutions using plug-in development (C#/.NET), JavaScript, and the Power Platform. Proven success in automating complex business processes, reducing manual effort by 80%, and managing large-scale data migrations. Awarded the MS Practice Rise Champion of the Year for innovative solutions and process modernization in customer service environments.
Digital Specialist Engineer at Infosys Ltd. (2024-06 – Present)
Allstate – AWD Migration for Licensing and Appointment (LNA). Worked on the AWD migration initiative to modernize legacy processes using Microsoft Dynamics 365 Customer Service, enabling automated agent license validation, appointment management, and centralized data handling.
Digital Specialist Engineer at Infosys Ltd. (2022-08 – 2024-04)
Dubai Health Authority (Government of Dubai). Developed the Medical Overseas Treatment System using Microsoft Dynamics 365, enabling automated case management and coordination across Dubai, London, and Germany offices, supporting 5,000+ overseas treatment requests annually.
Bachelor of Engineering in Information Science And Engineering – SJB Institute of Technology (2022-06)
