Anchal Parmar

Results-driven Process Trainer with 3 years of experience in Sales Domain Operations and Customer Service. Strong expertise in onboarding, product and process training, performance coaching, and TNI-based learning interventions. Experienced in handling more than 100 training batches with batch sizes ranging from 20 to 35 participants.

SalesTrainer - Equentis Wealth Advisory Pvt. Ltd.

(2024-06 - 2025-08)

• Conducted classroom and virtual training sessions for sales executives on product knowledge and sales processes.
• Delivered sales skill development programs and supported content and training material management.
• Coordinated with stakeholders and ensured quality, compliance, reporting, and documentation.

Trainer - Emotion Digital

(2023-12 - 2024-06)

• Designed and planned training programs with a focus on effective onboarding and knowledge sharing.
• Supported audit and compliance requirements and shared training performance reports and insights.

Process Trainer - Teleperformance

(2021-06 - 2022-10)

• Delivered training on communication skills, empathy, active listening, and problem-solving.
• Coached agents on call, email, and chat handling and provided constructive feedback based on QA scores and customer feedback.

Bachelor of Computer Applications - Computer Applications - Vidyawati Mukund Lal Girls College, Chaudhary Charan Singh University (2019 - 2022)