Aniket Bawa

Results-driven professional with over 4+ years of versatile experience spanning customer service, technical recruitment, and business development across IT, HR, and delivery sectors. Proven ability to manage high-volume tasks, build long-term relationships, and leverage CRM tools to drive business objectives. Highly skilled in customer communication and conflict resolution, with a strategic transition into business development to drive revenue and client acquisition.

Expertise in client relationship building, lead generation, issue resolution, and revenue growth. Skilled in CRM/ATS, creative design, and high-impact communication; targeting senior BPO, sales, or lead gen roles.

Business Development Manager at Clarinet Solutions (2025-02 – Present)

• Spearhead new business acquisition strategies and identify potential growth opportunities within target markets to expand the company's client base.
• Cultivate and maintain strong relationships with key enterprise clients, driving revenue growth and ensuring long-term service adoption.
• Collaborate with cross-functional teams to align client needs with innovative organizational solutions.
• Identified and onboarded 50+ new clients through targeted outreach and networking, expanding revenue pipeline by 30%.
• Negotiated partnerships and managed key accounts, driving upsell opportunities and long-term contracts.
• Collaborated with teams to align sales strategies with client needs, utilizing CRM for tracking and forecasting

Customer Support Executive at BlinkIt (2023-10 – 2025-01)

Delivered high-quality customer assistance through communication, including chat and phone, for a leading on-demand delivery platform. Effectively resolved complex user complaints, managed refund processes, and escalated critical technical issues to specialized teams. Maintained exceptional Customer Satisfaction (CSAT) scores by ensuring prompt, empathetic, and efficient service delivery.

• Provided chat/phone support for the delivery platform, resolving 50+ daily queries on refunds/issues to sustain high CSAT scores.
• Streamlined escalations and refunds, cutting resolution time by 20% via efficient processes.
• Enhanced customer loyalty through proactive communication and feedback loops.

Technical Recruiter at DatamanUSA, LLC (2022-06 – 2023-10)

• Sourced and engaged top-tier IT and Non-IT talent for prominent US-based clients utilizing platforms such as Dice, Monster, and LinkedIn.
• Managed end-to-end recruitment pipelines for candidates with diverse work authorizations (H1B, Green Card, US Citizens) across various contract types, including W2, C2C, and 1099.
• Sourced/placed 100+ IT/Non-IT candidates via LinkedIn/Dice for US contracts (W2/C2C/1099, H1B/GC).
• Optimized sourcing to reduce time-to-fill by 25%, building robust talent pipelines.
• Maintained candidate relationships for repeat business and referrals.

Associate Recruiter at Qodoro (2021-08 – 2022-05)

• Conducted rigorous candidate screening, facilitated assessments, and managed placement follow-ups to ensure successful hiring outcomes.
• Developed and maintained a robust database of consultants, fostering long-term professional relationships to build a reliable talent pool.
• Screened/assessed candidates for 50+ placements, growing consultant database to 500+ profiles.
• Handled follow-ups and communications to ensure seamless placements.
• Supported team in meeting client deadlines with high accuracy

Bachelor of Computer Applications in Computer Applications – Sherwood College of Professional Management (2018 – 2021)

B.Tech in Civil Engineering – SRM University, Chennai (2015 – 2018)