Anindya Roy
Experienced IT PERSON with 12 years of expertise in Server Maintenance and problem resolution
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About
Experienced IT PERSON with 12 years of expertise in Server Maintenance and problem resolution, Proficient in installation, configuration and diagnostics, improving system performance by 25%. Passionate about advancing infrastructure reliability and scalability.
Experience
Senior IT Executive - CITIZENS ALLIANCE PVT LTD. - SALTLAKE
(2025-08 - 2026-05)
- Acted as primary liaison between internal IT teams and external vendors to resolve DIALER, Issues. (TEKINFO DIALER)
- SOPHOS Firewall and UDM Maintenance.
- Diagnosed and resolved system errors, application crashes, and connectivity problems with a 95% first-call resolution rate.
- Installed, configured, and maintained desktops, laptops,
- Provided technical support to over 300 users across multiple departments, resolving hardware, software, and network issues.
IT Executive - TELEMART. - SALTLAKE
(2024-08 - 2025-07)
- Resolve DIALER Issues (CONTAQUE DIALER) with vendor assistance.
- Windows 10 upgrades and software patches across 100+ workstation for BPO setup.
- Diagnosed and resolved network connectivity issues, including IP conflicts, switch failures, and cable faults and software usage.
IT ADMIN - TECHNOSOLIS INFORMATICS LTD. - SALTLAKE
(2017-06 - 2024-07)
- CISCO RV345 ROUTER , configuration,maintenance
- VICIDIAL installation,configuration,maintenance.
- International Customer Computer Desktop Support with remote connection. Installed, configured, and maintained desktops, laptops,
- Solving the regular upcoming Hardware and Network issue.
IT Support Eng. - OCTANE INFOSOLUTION PVT LTD - SALTLAKE
(2012-02 - 2016-12)
- Assembling & disassembling the computers.
- Wifi Router Installation ,Configure
Education
Bachelor of Commerce - Commerce - Shree Chaitanya Mahavidyalaya
Diploma - Hardware Networking - Brainware
Course - Security Essential - BRAINWARE
Diploma - IT - YOUTH CENTER
