Relationship Service Manager - HSBC
(2025-06)
- Assigning the team with their respective cases and monitoring to prevent any SLA breach.
- Assisting in preparation of weekly and monthly MI reports.
- Building better client and team relationship with timely stakeholder calls.
- Drafting of region wise Escalation report and presenting the same to the stakeholders.
- Reaching out and following up with the RMs for the Approvals of cases with the regional data.
- Taking updates from team and providing the case updates in different stakeholder's forum.
Senior CLM Specialist (Client Manager) - HSBC
(2021-09 - 2025-05)
- Responsible for review and preparation of KYC requirements / documents to be sourced from Client.
- End-to-end ownership of a case and pro-active management of the renewal process right from the initial request to completion of the case.
- Drive resolution of CDD cases, engaging with RMs, Clients, CM, Risk and Compliance.
- Interfacing with various downstream and upstream functions like KYC and Relationship Managers where applicable especially on matters that involve escalation of pending and ageing cases.
- Update internal tools ensuring comments accurately reflect the status of each case.
- Follow established escalation protocol.
- Outreach to RM's / GRM's and Client, where required with checklist to request outstanding info / documents as per KYCS requirements.
- For meeting client expectations and deliver against the PLA standards.
- Ensure good understanding and delivery of KCI.
Senior KYC Analyst - Societe Generale
(2020-09 - 2021-05)
- Performing complete KYC on the entities based on the risk of the clients.
- Understanding of complex ownership structure to identify the Ultimate Beneficial Owner.
- Conducting sanction screening to ensure that bank does not facilitate transactions involving sanctioned countries.
- Conducting alert investigation on World check & Lexis Nexis to detect any adverse news and PEP hits, and to ensure that the party is not involved in any kind of terrorist financing or money laundering.
- Conducting Enhance Due Diligence on PEPs to look out for their impact and authority over entity.
- Investigation of missing documents in several regulatory sites.
- Sourcing of documents online from several Regulatory and Registries.
- Reaching out clients for missing documents. And following up on regular basis.
- Ability to establish action points arising out of renewals and incorporate the impact within laid down procedures.
- Keeping abreast of developments within the financial regulatory environment and proactively educate the team on the same.
- Work in tandem with the Quality Control team to ensure overall high-quality cases emanating from the team and address quality issues to meet the established performance standards.
- Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to the management.
Senior KYC Analyst - PWC
(2021-05 - 2021-08)
- Performing complete KYC on the entities based on the risk of the clients.
- Understanding of complex ownership structure to identify the Ultimate Beneficial Owner.
- Conducting sanction screening to ensure that bank does not facilitate transactions involving sanctioned countries.
- Conducting alert investigation on World check & Lexis Nexis to detect any adverse news and PEP hits, and to ensure that the party is not involved in any kind of terrorist financing or money laundering.
- Conducting Enhance Due Diligence on PEPs to look out for their impact and authority over entity.
- Investigation of missing documents in several regulatory sites.
- Sourcing of documents online from several Regulatory and Registries.
- Reaching out clients for missing documents. And following up on regular basis.
Senior Analyst - Goldman Sachs Services Pvt. Ltd. (AparPeople Payroll)
(2019-10 - 2020-03)
- Performing complete KYC on the entities based on the risk of the clients.
- Understanding of complex ownership structure to identify the Ultimate Beneficial Owner.
- Conducting sanction screening to ensure that bank does not facilitate transactions involving sanctioned countries.
- Conducting alert investigation on World check 1 to detect any adverse news and PEP hits, and to ensure that the party is not involved in any kind of terrorist financing or money laundering.
- Conducting Enhance Due Diligence on PEPs to look out for their impact and authority over entity.
- Download of documents of existing clients for remediation purpose from KRA (CVL & NDML).
- Linkage of documents with IAM account browser.
- Reaching out clients for missing documents and reviewing the documents as per SEBI guidelines.
- Investigation of missing documents in several regulatory sites.
- Sourcing of documents online from several Regulatory and Registries.
- Uploading documents in CIPIT and EMMA.
Finance and Accounting Trainee - Ernst & Young
(2019-05 - 2019-07)
- Reviewing of bills as per standard procedures.
- Downloading and maintenance of timesheets as well as time transfers.
Assistant Auditor - Jagdish Khandelwal & Co.
(2016-07 - 2019-03)
- Preparation of financial statement for tax calculation.
- Recording of accounting transaction through journal entries.
- Complete independent check of KYC documents provided by customers.
- Perform periodic reviews on risk based customers to ensure that due diligence has been performed.
- Performing investigations on suspicious activity reports (SAR) transactions and accounts.
- Ensure that proper customer due diligence has been conducted and ensure proper maintenance of KYC and AML records of existing customers.
- Ensure that loans and advances are sanctioned properly, and further assure that sanction are in accordance with delegated authorities.
- Ensure that there is no revenue leakage i.e. processing charges are recovered in full.
- Ensure that post disbursement, supervision and follow-up is proper.
- Verify interest calculations/recovery of interest and principal during closure of NPA accounts.
- To check whether account opening formalities are properly complied as per KYC norms.
- Check the transactions of staff accounts.
- Ensure that the physical cash tallies with the journal cash and the GL balance.