Ankit Singh

Detail-oriented Quality Analyst (QA) with 2.5+ years of experience in quality assurance, process auditing, and performance monitoring within service-driven environments. Strong expertise in maintaining quality standards, preparing MIS reports, and driving process improvements. Proficient in MS Excel and quality control tools, with a focus on compliance, accuracy, and continuous improvement aligned with healthcare industry standards.

Quality Analyst (QA) - Accustomed Services Pvt. Ltd.

(2023-01)

• Led end-to-end quality audits, maintaining 95–98% compliance scores across processes.
• Reduced process deviations by 20–25% through proactive monitoring and corrective actions.
• Improved reporting efficiency by 30% by developing MIS dashboards in MS Excel.
• Increased team accuracy and productivity by 15–20% through data-driven feedback.
• Decreased escalations by 25% by resolving cross-functional quality issues.
• Reduced errors and rework by 20% via process improvement initiatives.
• Ensured adherence to SOPs and compliance standards consistently.
• Performed root cause analysis (RCA) to improve process stability.

Bachelor of Commerce (Honours) - Commerce (2023)

Senior Secondary - SLS DAV Public School (2020)

Secondary - SLS DAV Public School (2018)