Tushar Khanna

An individual with an overall work experience of 6+ years, Quality Analyst with expertise in auditing medical billing transactions and conducting root cause analysis to enhance accuracy. Skilled in monitoring quality metrics, providing feedback, and preparing detailed reports and dashboards to support billing teams. Focused on driving consistency and quality improvements through effective coaching and calibration sessions.

Quality Analyst (QA) - Ags Healthcare Pvt Ltd - Perungudi

(2023-04 - 2026-06)

Joined as Senior process associate holding designation of Quality Analyst.

• I have experience in auditing medical billing transactions
• Error identification and root cause analysis.
• Monitoring quality metrics.
• Providing feedback and coaching to billing teams.
• Preparing quality reports and dashboards.
• Conducting calibration sessions to maintain consistency

Senior Ar Analyst - Scyo Decision Services Pvt Ltd - Perungudi

(2019-04 - 2023-03)

• I have experience in Patient Calling, Ar Calling, Insurance Verification, Claim Analysis, Outstanding Claims, Payment Processing, Month end reports, Authorization, Client Co- Ordination.
• Experienced in working for Multiple specialties.
• Mentored and guided freshers to foster proper completion of assigned duties.
• Analyzed and optimized accounts receivable processes, reducing overdue payments by 25% through enhanced credit risk assessments and automated invoice tracking sys

Customer Support Executive - Quess Corp Limited - Perungudi

(2018-02 - 2019-03)

• Joined as a customer support executive for Reliance Jio Pvt Ltd.
• Experienced in tele-calling and customer support.
• Handled work segregation and account allocation.
• Handled customers very politely and solving their problems instantly.
• Handled Weekend and month end maintenance report and have experience in maintaining project statistics

Diploma - Computer Application - Bright Computer Education (2018-05 - 2019-04)