Annie Anthony

Result-oriented Finance and Accounting professional with 12 years of comprehensive experience in the logistics domain, specializing in managing end-to-end Order-to-Cash (O2C) operations. Proven track record of optimizing O2C processes, managing large-scale global portfolios and leading multifunctional teams to improve Days Sales Outstanding (DSO), optimize aging metrics, minimize bad debts and enhance billing accuracy while ensuring robust internal financial controls. Acted as an effective business partner, collaborating cross-functionally across Sales, Operations, Billing and senior leadership to mitigate operational risks, resolve structural bottlenecks and drive continuous process transformation.

Assistant Manager (US & EU Collections) - UPS Logistics Pvt. Ltd.

(2022-03 - 2025-12)

• Planned and executed collections operations aligned to business objectives, ensuring optimal cost management, service quality and cash flow performance.
• Strategically managed a $468M global Accounts Receivable portfolio ($450M U.S. and $18M EU) across diverse industries for strategic and non-strategic customer accounts to drive DSO reduction, optimize aging bucket and minimize bad debts by implementing robust credit management and working capital optimization strategies.
• Designed, tracked and published departmental KPIs and executive dashboards to monitor performance reduce delinquent balances (DBO) and present monthly performance overview to senior leadership.
• Facilitated weekly/bi-weekly cross-functional collaboration calls with internal and external stakeholders (Sales, Operations, Billing, and Key Accounts) to proactively resolve complex payment and billing disputes, customer escalations and eliminate operational bottlenecks.
• Improved customer outreach coverage from 60% to 95% across assigned portfolios by implementing a structured follow-up cadence (collection matrix), account prioritization, disciplined team governance and automation.
• Led dunning, dispute resolution and credit risk monitoring processes, ensuring strict adherence to defined SLAs, credit policies and internal control requirements.
• Managed people leaders and individual contributors, overseeing 5 Team Leaders and 45 Collection Specialists with a strong focus on productivity, SOX compliance and capability building.
• Developed annual business plans, cost analyses and financial impact assessments to support operational planning and leadership decision-making.
• Handled complex customer and internal escalations, securing timely dispute resolution while maintaining strong client relationships and service standards.
• Reviewed operational performance indicators and drove continuous improvement initiatives, improving process efficiency, billing quality and team effectiveness.
• Conducted regular performance evaluations, coaching and issue resolution, fostering a culture of accountability, employee engagement and continuous improvement.

Supervisor (EU & Asia Billing, Contractual Payments) - UPS Logistics Pvt. Ltd.

(2018-02 - 2022-03)

• Supervised end-to-end billing operations across the EU and Asia regions to guarantee revenue recognition accuracy.
• Led process improvement initiatives and team development strategies to maximize operational agility.
• Reviewed and approved billing adjustments and settlement reports to maintain financial integrity and accuracy.
• Ensured prompt resolution of customer billing disputes and maintained established service level standards.
• Identified cost-saving opportunities and evaluated financial impacts to optimize departmental budgets.
• Conducted formal performance reviews and motivated a cross-functional team to consistently meet or exceed KPIs.
• Supported the operational team during delivery challenges and successfully deputized in absence of manager.

Team Leader (Freight & EU Billing) - UPS Logistics Pvt. Ltd.

(2015-09 - 2018-02)

• Managed international process migrations, established detailed Standard Operating Procedures (SOPs/DLPs) and delivered hands-on training to team.
• Delegated critical tasks and coached team members to consistently satisfy service levels and group milestones.
• Conducted regular quality audits and implemented corrective actions to satisfy internal financial compliance standards.
• Drove targeted process improvements to enhance functional efficiency and increase customer satisfaction scores.
• Provided constructive feedback and strategic coaching to continuously improve daily team performance metrics.
• Resolved complex performance issues and maintained a collaborative, productive workforce environment.

Administrative Assistant (US AR) - UPS Logistics Pvt. Ltd.

(2014-05 - 2015-09)

• Executed high-volume cash application processing utilizing PPS and specialized internal financial systems.
• Managed payment allocations, financial adjustments and customer refund workflows with minimal variance.
• Performed monthly balancing activities and systematically corrected misapplied customer payments.
• Generated and submitted internal operational and aging reports required for management visibility.
• Provided floor support and ensured the timely resolution of technical or process-oriented queries.

PGDM - Finance - MIT School of Business (2014)

Bachelor of Commerce - Banking & Finance - Vidya Bhavan College of Commerce (2010)