Ansar Mohammed

Experienced Operational Director with a strong track record of leading business operations, improving efficiency, and driving growth. Skilled in managing budgets, building high-performing teams, and setting up systems that keep the business running smoothly. Known for expanding into new markets, strengthening supplier and client relationships, and introducing modern tools that make decision-making faster and smarter.

Adept at handling challenges under pressure while keeping service delivery consistent and reliable.

Operational Director at VR1 Solutions Ltd (2025-06 – 2026-02)

• Led day-to-day operations across multiple departments, making sure everything ran smoothly and aligned with company goals.
• Improved processes and cut down on inefficiencies, saving the business significant time and money.
• Built and managed strong teams, mentoring staff and helping them grow into leadership roles.
• Set up clear policies and systems to keep operations consistent and audit-ready.
• Created performance dashboards and KPIs so the company could track progress and make smarter decisions.

Operational Manager at Elan Hotels Ltd (2023-09 – 2025-07)

• Managed daily operations across departments, ensuring smooth workflow and consistent service delivery.
• Streamlined processes and introduced new systems that saved time and reduced costs.
• Supervised and motivated staff, improving team performance and morale.
• Handled operational challenges quickly, minimizing disruption to business activities.
• Contributed ideas for business development and helped expand into new opportunities.

Supervisor at ASG Enterprises Ltd (2022-09 – 2023-07)

• Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
• Managed staff rotas, planning workloads effectively and strategically.
• Identified operational problems and proposed solutions to management, improving service efficiency.
• Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
• Increased team productivity through effective staff planning, coordination and task delegation.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Maintained clean, organized working areas to create positive, productive environments with minimal risk.

Customer Service Assistant at STM Group (2021-10 – 2022-07)

• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Identified service issues and contributed ideas to improve quality-of-service levels.

Master of Science in Business with International Management – Northumbria University (2021-01 – 2023-01)

Bachelor of Business Administration in Business Management – Avinash Degree College (2019-07)