Divya Priyanka

Retail operations professional with extensive experience in luxury and premium fashion retail management. Currently working as a Store Director leading South Region operations for Dune London and Steve Madden brands. Skilled in retail sales operations, team leadership, customer relationship management, business planning, and inventory management.

Proven expertise in driving store profitability, enhancing customer experience, and leading high-performing retail teams. Experienced in handling multi-store operations, visual merchandising, sales forecasting, KPI management, and retail audits.

Store Director at Reliance Brands Limited (2015-05 – Present)

Brands Managed: Dune London & Steve Madden

• Leading overall retail business operations for Dune London and Steve Madden stores.
• Managing sales performance, store profitability, customer engagement, and operational excellence.
• Driving business growth through effective sales strategies, promotions, and team management.
• Handling manpower planning, staff training, performance monitoring, and employee development.
• Ensuring smooth inventory management, stock planning, and adherence to SOPs and audit standards.
• Coordinating with marketing and merchandising teams for seasonal launches and brand campaigns.
• Monitoring KPIs, preparing sales reports, and implementing strategies to maximize revenue generation.
• Maintaining premium customer service standards and building long-term client relationships.

Sales Advisor at Genesis Luxury (Luxxe Club) (2013-11 – 2014-11)

• Assisted premium clients with styling recommendations and luxury product consultations.
• Maintained attractive merchandise displays and ensured high visual merchandising standards.
• Delivered excellent customer service and contributed to achieving store sales targets.
• Supported new employee onboarding and training on sales and customer engagement practices.

PGDM – Center for Management and Technology (2011 – 2013)

B.Sc. in Computer Science – Nagarjuna University (2008 – 2011)