Ansari Rehan

Results-driven hospitality professional with strong experience in food & beverage operations, team leadership, and customer satisfaction. Expertise in multi-outlet management, guest experience, and revenue growth. Proven ability to handle high-volume operations, optimize costs, improve sales and deliver exceptional service aligned with brand standards.

Food and Beverage Assistant Outlet Manager. (In Room Dining, all day dinning, Soak, Barcode and Banquet) - Novotel, Pune - Pune

(2024-10)

• Supervise daily operations, ensuring smooth functioning of the outlet.
• Managing team, providing training, motivation, and performance evaluations.
• Handle inventory management, including stock ordering, control, and loss prevention.
• Resolve customer issues promptly, maintaining high satisfaction and loyalty.
• Assist in planning and implementing sales strategies to meet targets.
• Ensure compliance with company policies and health and safety regulations.
• Prepare daily/weekly reports on sales, staff attendance, and inventory status.

Food and Beverage Executive - Novotel, Pune - Pune

(2023-01 - 2024-10)

• Ensure that snag list reports are updated on a timely basis.
• Responsible for handling the team to ensure that everything is aligned.
• Responsible for conducting departmental briefings on a daily basis.
• Responsible for looking after guest service, safety, and the well-being of guests, along with proper feedback.
• Responsible for complete opening and closing procedures, including inventory and stock management.
• Develop creative food and beverage setups for couples.
• Manage different areas of restaurant operations such as customer relations, vendor relations, and inventory control.
• Prepare reports at the end of the shift/week, including staff control, food control, and sales.
• Coordinate restaurant operations during scheduled shifts; recruit, train, manage, and motivate staff.
• Respond to customer queries and complaints.
• Meet and greet customers, organize table reservations, and offer advice about menu and wine choices.
• Check stock levels, order supplies, and prepare cash drawers.
• Prepare month-end reports related to sales and costs, along with all other requirements of the organization.

Food and Beverage Associate (In Room Dining, all day dinning) - Novotel, Pune - Pune

(2021-03 - 2023-01)

• Ensure all safety policies are followed to maintain a safe working environment.
• Manage and supervise staff effectively.
• Practice proactive hospitality and suggestive selling while taking guest orders.
• Handle the team efficiently to ensure smooth operations.
• Follow Point of Sale (POS) procedures accurately and verify closing processes.
• Ensure high standards of guest service and satisfaction to achieve excellent Guest Voice scores.
• Support management in hiring and training processes, keep them updated on team performance, and motivate team members while assessing their performance.
• Perform duties as a Team Leader in Food & Beverage Service.
• Oversee operations of the 24-hour coffee shop.
• Ensure all necessary tools and resources are available for smooth operations.
• Assist senior associates in enhancing guest satisfaction.

Food and Beverage Guest Service Associate (all day dinning, Specialize Restaurant) - The O Hotel, Pune - Pune

(2019-04 - 2019-10)

• Greeted guests and escorted them to their assigned tables within the restaurant.
• Answered questions regarding menu items and suggested dishes to exceed guest expectations.
• Provided exemplary service to each guest through effective engagement and active listening.
• Ensured timely clearing of dishes, silverware, and used glassware after guests finished dining.
• Maintained a clean and tidy workspace; obtained guest feedback; handled hostess duties; and performed opening and closing procedures.
• Restocked storage areas and replenished items on shelves as required.
• Worked effectively as a team member, adhering to brand standards and building strong, lasting relationships with guests.
• Took food and beverage orders while ensuring smooth and efficient service.
• Handled cash transactions accurately during operations.

Industrial Trainee - The Ambassador

(2017-05 - 2017-11)

• Completed comprehensive industrial training across multiple departments including Food & Beverage Service, Food Production, Front Office, and Housekeeping.
• Assisted in delivering quality guest service by supporting daily operations in F&B service and front office.
• Gained hands-on experience in kitchen operations, food preparation, and hygiene standards.
• Supported housekeeping operations to maintain cleanliness and guest satisfaction standards.
• Developed strong communication, teamwork, and customer service skills in a hospitality environment.

Diploma in Hotel Management - ICE College of Hotel Management (2019)

SSC - St Anthony English High School (2016)