Anuja Singh

Results-driven Account & Customer Success Manager with 6+ years of experience managing high-value client relationships across property management, digital marketing, Enterprise SaaS, and financial advisory. Proven track record of driving client retention, streamlining operations, and delivering measurable results through strategic account planning and cross-functional collaboration. Trusted point of contact for stakeholders, known for resolving complex issues with urgency and precision.

Account Manager (Freelance) - Royal York Property Management

(2026-04 - 2026-09)

• Act as the primary point of contact for property owners and tenants throughout the management process.
• Manage multiple property files, ensuring timely follow-ups, documentation, and updates.
• Coordinate with owners, tenants, internal teams, vendors, and operations to ensure smooth execution.
• Maintain accurate CRM records, tasks, notes, follow-ups, and file documentation.
• Proactively identify and resolve pending issues, service concerns, and stalled files.
• Handle time-sensitive matters with clear communication, urgency, and professionalism; escalate issues when required.

Key Account Manager - CodeVyasa - Noida

(2025-08 - 2026-01)

• Managed and expanded strategic accounts across FinTech, EdTech, and Enterprise SaaS sectors.
• Led engineering engagement models including staff augmentation and turnkey solutions.
• Served as liaison between client product/engineering teams and internal delivery leadership.
• Aligned client requirements with engineering talent, AI/data capabilities, and solution design.
• Supported presales initiatives including pitch development and technical solutioning.

Senior Client Servicing Associate - Next Labs - Mumbai

(2022-06 - 2025-07)

• Managed end-to-end execution of multi-channel marketing campaigns for leading brands.
• Served as the primary point of contact for key clients, ensuring high satisfaction and long-term retention.
• Collaborated with creative and strategy teams to develop tailored campaign solutions.
• Tracked campaign performance metrics and recommended optimization strategies to maximize ROI.
• Worked with clients including Swiggy, Snapdeal, CRED, FRND, and IIFL.

Business Manager – Financial & Advisory Sales - SwitchMe - Mumbai

(2019-04 - 2020-04)

• Led client engagement and delivery of financial and advisory solutions aligned with business goals.
• Managed budgeting, forecasting, and performance tracking for key accounts.
• Developed strategic insights, financial models, and client presentations.
• Identified upselling opportunities and strengthened client relationships through value-driven advisory.

Master of Commerce - Business Management - Somaiya Vidyavihar University (2020-01 - 2022-12) Mumbai

Bachelor of Arts - Economics & Commerce - Ramnarian Ruia College (2016-01 - 2019-12) Mumbai

HSC Board - Swami Vivekanand Junior High School (2014-01 - 2016-12) Mumbai

High School - Troy High School (2012-01 - 2014-12) Michigan, USA