Education & Partnerships Manager - Aussizz Group - Dubai, UAE
(2025-09)
- Build and manage strategic partnerships with universities and institutions.
- Build and strengthen B2B relationships with education agents across UAE and India.
- Oversee contractual agreements with partner universities, ensuring compliance and long-term mutual growth.
- Attend agent meetings, recruitment events, information sessions and industry events.
- Conducted training sessions and webinars for internal teams and partners, covering updated admission requirements, visa policies, university processes, and industry developments.
Manager - Student Support - 4S Study Abroad Education Services - Dubai, UAE
(2024-03 - 2025-08)
- Work collaboratively with internal counsellors for student conversion and visa application support.
- Maintained and developed strong B2B relationships with universities.
- Raised invoices to universities for commission claims and prepared frequent reports with financial data.
- Conducted and coordinated internal training and webinars, preparing summary notes for management.
- Ensured a high standard of information and knowledge among counselling staff.
- Generated regular reports on visa application status and performance metrics for management review.
Student Support - 4S Study Abroad Education Services - Dubai, UAE
(2023-03 - 2024-03)
- Guided students and university representatives through counselling, documentation, and application queries.
- Managed admission and visa applications for European countries, Canada, USA, UK, Australia, New Zealand, and other destinations.
- Assisted in resolving student and partner queries related to admissions and visas.
- Collaborate with cross-functional teams to resolve student, parent, and agent queries efficiently.
Senior Processing Officer - Glinks International - Dubai, UAE
(2021-03 - 2023-03)
- Reviewed, evaluated, and processed Canada study admission and visa applications in accordance with Canadian immigration laws and regulations.
- Managed B2C client communication, maintaining clear and effective communication with applicants and parents, addressing queries, and providing timely application status updates.
- Stayed updated on changes in Canadian immigration policies, ensuring all applications followed the latest regulations.
- Conducted quality checks on processed applications to minimize errors and ensure adherence to visa processing standards.
- Provided solutions to branch heads from Head Office on retained and non-retained client concerns, managing B2C client relations.
Processing Officer - Glinks International - Dubai, UAE
(2020-03 - 2021-03)
- Processed student admission and student visa applications, ensuring compliance with immigration requirements.
- Verified applicant documents for accuracy and completeness prior to submission.
- Accurately recorded and updated applicant information in the visa processing system, maintaining confidentiality of sensitive data.
- Supported senior officers with day-to-day application processing and client query resolution.
Academic Counsellor - Glinks International - Dubai, UAE
(2018-10 - 2020-03)
- Counselled students and parents on study abroad options including Bachelors, Diploma, Masters programs.
- Guided students on suitable courses, universities, and career pathways, clarifying doubts of clients from different branches.
- Built strong rapport with students to support successful university placements and career counselling outcomes.
Hotel Reservations - Grand Astoria Hotel - Dubai, UAE
(2015-03 - 2018-03)
- Managed the hotel's online reservations across major OTA channels including Expedia, Booking.com, Goibibo, and Agoda, ensuring rate parity, availability, and booking accuracy.
- Coordinated with OTA account managers to resolve booking discrepancies, cancellations, and payment reconciliation issues.
- Processed and confirmed reservations received through OTA portals, direct calls, and email enquiries, and handled all payment types including room charges, cash, cheques, debit, or credit.
- Handled guest check-ins and check-outs, ensuring reservation details matched OTA bookings and resolving late or disputed charges.
- Prepared daily DTCM report (Dubai Department of Tourism & Commerce Marketing).
