Anusha A

I am Anusha, a dedicated Customer Relationship Management professional with over 6 years of experience in handling end-to-end customer lifecycle processes across leading real estate organizations. I specialize in client communication, escalation handling, payment coordination, documentation, and cross-departmental collaboration. I am known for my strong problem-solving skills, timely follow-ups, and ability to maintain high customer satisfaction.

With good communication skills and experience in CRM tools like Salesforce and Zoho, I am now looking for a new opportunity where I can contribute my strengths, grow professionally, and add value to the organization.

I have over 6 years of experience in Customer Relationship Management across leading real estate organizations. My expertise includes managing the complete customer lifecycle—from onboarding, agreement verification, payment coordination, documentation, and handover, to handling escalations and resolving issues with a customer-first approach. I have worked closely with cross-functional teams such as Sales, Accounts, Legal, and Projects to ensure smooth operations and timely communication.

I am skilled in CRM tools like Salesforce, Zoho, Outlook, and Open Bravo, and have a proven track record in retention, client servicing, and process coordination. With strong communication and problem-solving abilities, I consistently contribute to improving customer satisfaction and building long-term client relationships.

I hold a Bachelor of Arts (B.A.) degree in English from Glocal University, completed in 2019 with a score of 61.5%. My educational background has strengthened my communication, writing, and analytical skills, which support my customer-facing roles and overall professional performance.