Anusha Umrao
Technical Support Executive
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About
A Technical Support Executive with 1.5 years of experience providing technical assistance, troubleshooting hardware and software issues, resolving customer queries, and ensuring high customer satisfaction. Skilled in ticket management, remote support, problem-solving, and communication. Seeking an opportunity to contribute technical expertise and customer-focused support in a growth-oriented organization.
Experience
Technical support executive at Teleperformance (2025-05 – Present)
- Provided Level 1 technical support via phone, email, and chat.
- Diagnosed and resolved hardware, software, and network-related issues.
- Logged and tracked incidents using ticketing systems.
- Installed and configured software applications.
- Assisted users with password resets, email configuration, and system access.
- Escalated complex issues to higher support teams.
- Maintained SLA compliance and ensured timely issue resolution.
- Documented troubleshooting steps and solutions.
Customer support sales executive at Teleperformance (2024-12 – 2025-03)
- Assisted users with ordering the products and sales pitching.
- Isolated the root cause of the issue following the resolution for the same.
Education
BTech in CSE – Pranveer Singh Institute of Technology (2020 – 2024)
Xth and XIIth in PCM, Science field – Guru Har Rai Academy (2016 – 2020)
