Siddhartha Sahoo

Energetic and highly motivated IT professional with extensive experience in IT support, asset management, and system administration. Proven ability to handle hardware and software troubleshooting, manage cloud environments, and deliver exceptional support across multiple regions. Adaptable, a quick learner, and effective under pressure, with strong communication and team collaboration skills.

Executive - Merchant Trainer & Technical support - Prayosha Food services Pvt Ltd (Petpooja)

(2026-02 - 2026-06)

Manage to arrange training to our clients and customers about product usage and query by both offline and remotely. Manage to configure our applications and hardware devices.

• Manage to configure applications such as Petpooja hotels and restaurant Billing software, addon software and Payroll attendance software
• Configure the hardware devices (Billing printer, PC, laptop and payroll device)

Technical Assistant - Muthoot Microfin

(2023-07 - 2025-10)

Lead and manage the internal IT team to ensure efficient operations and high-quality technical support across the organization. Oversee service delivery processes and maintain IT infrastructure.

• Active Directory (AD) user account management: Resetting user ID or domain passwords
• Unlocking user accounts
• Enforcing password changes periodically as per organizational security policies
• Handling support tickets for these tasks
• IT Asset Management (ITAM): Tracking assets
• Identifying non-compliant assets
• Clearing or remediating non-compliant data as per organizational security policies
• Maintain and manage the entire IT infrastructure, including Network systems (LAN/WAN, firewalls, switches, routers)
• Servers (physical and virtual)
• Biometric systems for access control and attendance
• Administer and maintain critical IT services such as Active Directory (AD) for user and group management
• DNS for internal and external name resolution
• DHCP for automated IP address management
• Domain Controllers to ensure authentication and policy enforcement
• Microsoft 365 Administration: Provide administration and support for Microsoft 365 services including Exchange Online, SharePoint, Teams Admin Center, and other M365 tools
• Manage user accounts, licenses, and security settings across the Microsoft 365 environment
• Monitored and managed support tickets and calls via ZOHO
• Addressed endpoint and server issues in a Microsoft 365 (M365) Cloud environment
• Provided IT support for the Chattisgarh, Jharkhand and western Odisha regions, covering 72 branches
• Delivered local and remote assistance for both hardware and software-related queries
• Managed IT assets effectively through online tools

Territory Manager - Ebix-smartclass

(2022-08 - 2023-02)

Acted as Sales person for overall Odisha locations, managing end-to-end IT operations, ticket escalations, and ensuring timely resolution of technical issues and leading for Smart panel and CBSE content. Led FM (Facility Management) and AMC (Annual Maintenance Contract) support activities, ensuring smooth functioning of IT infrastructure across assigned branches.

Engineer / Administrator - Sainik School Bhubaneswar

(2021-02 - 2022-07)

Delivered end-to-end software and hardware support all over schools including office. Installed and configured IT assets such as desktops, laptops, printers, and network peripherals to ensure seamless operations.

• Ensured adherence to SLA and EAMT compliance standards through proactive monitoring and timely resolution of technical issues
• Supported facility management and annual maintenance contract operations, contributing to infrastructure stability and performance
• Collaborated with school member to maintain IT hygiene and operational readiness through regular audits and preventive maintenance

Engineer / Administrator - IL&FS Education and Technology (SCHOOL NET) Bhubaneswar

(2013-02 - 2020-07)

Delivered end-to-end software and hardware support via OEM all over 4000 schools including office. Installed and configured IT assets such as desktops, laptops, printers, KYAN device (Projector) and network peripherals to ensure seamless operations.

• Ensured adherence to SLA and EAMT compliance standards through proactive monitoring and timely resolution of technical issues
• Supported facility management and annual maintenance contract operations, contributing to infrastructure stability and performance
• Collaborated with OEM to maintain IT hygiene and operational readiness through regular audits and preventive maintenance

PGDCA - CAC, Cuttack, Odisha

Bachelor of Arts - Utkal University, Bhubaneswar (2010)

Senior Secondary - Utkal University (2007)

High School Secondary (2005)