Anwin Jacob Philip

Dedicated and detail-oriented customer service professional with 2+ years of experience in client-facing roles across high-volume service environments. Proven ability to handle sensitive documentation, meet KPIs, and deliver first-contact resolution. Seeking to leverage my strengths in data accuracy, service quality, and operations support in a dynamic customer-focused organization.

Being a quick learner, forward thinking, reliable and self-motivated team player with excellent communication skills, I always strive to do my best to benefit my employer, finding new ways to develop and achieve new skills.

Customer Success Executive - Way.com - Trivandrum, Kerala, IN

(2025-09 - 2026-02)

• Respond promptly to customer inquiries via phone, email, chat, and social media.
• Troubleshoot customer issues and provide effective solutions in a timely manner.
• Manage customer requests, including product inquiries, order status, and returns.
• Record and update customer information and feedback in the CRM system.
• Escalate complex or unresolved issues to the appropriate team or department.
• Assist in tracking customer satisfaction metrics and highlight areas for improvement.

Customer Service Advisor - Novacroft - Northampton, England

(2024-11 - 2025-01)

• Handling inbound calls from customers in regards to a wide range of queries; replacements, account queries and amendments.
• Using multiple in-house systems to manage and record calls, update customer records and process customer requests.
• Triage calls to internal departments that align with the customer's needs.
• Providing exceptional customer service and aiming for a first-time resolution.
• Working in line with client SLA's and KPI's.

Operations Officer - VFS Global - Kuwait, Kuwait

(2016-09 - 2018-08)

• Accepting applications from customers, ensuring customers arrive with the necessary legal documents and processing the documents for visa applications for the Embassy.
• Efficiently handling customer services for each customer and completing the procedures within the allocated time slot.
• Effectively collecting biometric data, processing application and data entry, fee collection and cash handling.
• Handover of passports to Courier/Applicants and handling postal applications.
• Trained new employees in proper customer service techniques according to organizational standards.
• Handled customer queries in person, by email and on the telephone.
• Preparing reports for day-to-day transactions.

Master of Science - International Management - University of Bolton (2022-01 - 2023-05)

Bachelor of Engineering (B.E) - Computer Science - New Horizon College of Engineering (2011-08 - 2015-05)