Himanshi Bhadauriya

Results-driven and client-focused Customer Service Professional with proven experience in global service delivery environments. Skilled in managing high-volume digital interactions, resolving complex customer issues, and consistently exceeding performance and quality benchmarks. Known for strong communication, analytical thinking, and a customer-first approach aligned with organizational excellence.

Senior Associate Representative (U2 Band) - Tech Mahindra - Pune

(2025-07)

• Delivered end-to-end customer support across multiple digital platforms ensuring seamless service experience
• Resolve complex customer queries efficiently with a focus on first-contact resolution
• Maintain high CSAT scores while adhering to strict quality and compliance standards
• Contribute to continuous process improvement initiatives and operational excellence

Customer Service Representative - Teleperformance, Indore - Indore

(2023-12 - 2025-06)

• Presto – AI-powered conversational voice assistant for drive-thru operations
• Samsung – Provided chat-based customer support with high accuracy and empathy
• Managed multiple customer interactions simultaneously while maintaining service quality
• Recognized for excellent communication skills and reliability in performance

B.Sc. - Jiwaji University (2020 - 2023) Gwalior

Higher Secondary (Science) - CBS Convent Public School (2019 - 2020)