Appus George
FRONT OFFICE MANAGER
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About
Attentive Front Office Manager bringing proven expertise in managing, maintaining and improving front office operations. Highly knowledgeable about industry regulations and best practices. I would describe myself as a self-motivated individual with a ‘hands on approach’ and a keen interest to learn new service styles and to develop the art of skills, to develop my talent and take my art of service and skills to the next level and belief in the team work to achieve the goal in the work.
Intent to build a career with leading corporate of hi-tech Environment with committed & dedicated people, which will. Help me to explore myself fully and realize my potential willing to Work a key player in challenging & creative environment.
Experience
FRONT OFFICE EXECUTIVE - ISSACS RESIDENCY MUNNAR
(2026-03)
- Managing guest check-ins and check-outs while ensuring excellent customer service.
- Handling reservations, inquiries, and guest requests professionally and efficiently.
- Coordinating with housekeeping and other departments to ensure smooth hotel operations.
- Skilled in system handling, front office software, booking management systems, and billing operations.
- Assisting guests with travel information and resolving concerns promptly.
FRONT OFFICE MANAGER & BILLING ASSISTANT - KERALA STATE ELECTRICITY BOARD
(2021-05 - 2024-11)
- Improved office communications with internal controls and clear. Defined prioritization guidelines.
- Assisted staff during peak business times to meet administrative and operational demands.
- Worked collaboratively with other departments to coordinate administrative solutions to various operational issues.
- Used patience, tact and diplomacy to defuse anger and resolve conflicts between staff or with outside individuals.
- Checked accounting transactions and cash handling procedures to verify compliance with financial management guidelines.
- Arranged schedules and assignments for administrative team to handle workload demands.
- Communicated policy updates to department, answered questions and monitored compliance.
Education
BTTM - Bachelor of Travel and Tourism Management - St. Thomas college MG University, Kerala, India. (2016 - 2019)
Higher Secondary - Biology Science - JJMMHSS Yendayar, Kerala Higher Secondary Board (2014 - 2016)
High School - Assumption High school Palampara, Kerala Board of Public Examination (2014 - 2014)
