Apurva Chaudhari

Accomplished Facilities & Administration professional with expertise in branch operations, technical vendor management, and front-desk reception coordination. Adept at handling core HR functions, including employee onboarding and workplace compliance, to drive operational efficiency and support organizational success.

Assistant Manager (Admin Function) at Kotak Mahindra Life Insurance Co. Ltd. (2025-12 – Present)

• Housekeeping: Monitor staff, ensure cleanliness, and check daily lists.
• Security & Safety: Supervise guards, check entry registers, and monitor CCTV.
• Petty Cash Management: Maintain the petty cash register, issue approved funds, and periodically reconcile balances.
• Courier Management: Oversee daily incoming/outgoing courier dispatches and records.
• Asset Data: Track company asset allocation, movement, and disposal monthly.
• Safety Management: Inspect first aid kits and fire extinguishers monthly.
• Procurement: Purchase housekeeping, stationery, and pantry supplies as needed.
• AMC Management: Coordinate preventive maintenance for UPS, ACs, and electricals.
• Bill Processing: Verify and submit utility and vendor bills monthly.
• Additional Responsibilities: Perform any other administrative duties assigned by the Reporting Manager to support operations.
• HR Coordination: Support the central HR team with local document collection and employee communication.
• Onboarding & Offboarding: Coordinate new hire seating, IT assets, and exit clearance.
• Reception Desk: Greet visitors, handle general inquiries, screen phone calls.
• Documentation & Filing: Maintain accurate administrative records, standard operating procedures and compliance files.
• Daily Call Tracking: Call clients and agents to track upcoming and overdue premium payments.
• Remind Clients: Call and text policyholders during grace periods to clear dues.
• Payment Assistance: Guide clients through digital payment links, online portals, or local cheque collections.
• Status Logging: Maintain daily payment conversion statues on branch renewal sheets.

Client Service Representative at DigiMagnus Business Solutions

• Create Client/Insured profiles
• Support clients submitting documents for insurance policies
• Notified insurance agent of policy cancellations
• Verified information on applications for policy reinstatement and approval eligibility
• Reviewed and verified information on insurance applications and policies
• Follow-up with producer for required documents and Payment via email and call.
• Document all conversations and interactions with customers, carriers and agents in Image right
• Assisting customers with policy changes, updates, and renewals, ensuring their insurance needs are met and records are kept current.
• Documenting all customer interactions, transactions, comments, and complaints in the company's CRM system.

MCA in Master of Computer Applications – Sandip University (2023)

BCA in Bachelor of Computer Applications – Institute of Science Poona's College of Computer Science (2021)

DIPLOMA in E & T C – Smt. S. S. Patil Institute of Technology (2017)

SSC – Madhyamik Vidyalaya Tandalwadi (2013)