Apurva Pariakar

I Desktop Engineer with 6+ years of experience in IT support, specializing in hardware/software troubleshooting, system administration, and network issue resolution. Proven ability to manage escalations, ensure system uptime, and deliver efficient technical support.

Desktop Engineer - K. J. Somaiya College - Mumbai, India

(2017-03 - 2020-07)

• Installed, upgraded, and provided technical support for Windows OS and authorized desktop applications, ensuring seamless operation across systems
• Conducted regular maintenance, repairs, and troubleshooting for computers, laptops, and peripherals to ensure optimal performance
• Diagnosed and resolved network-related issues, ensuring stable and secure connectivity for users
• Coordinated and executed preventive maintenance schedules and system optimizations to enhance system reliability and performance
• Assisted with Zoom meetings, providing technical support to ensure smooth virtual meeting experiences
• Addressed and resolved day-to-day IT queries, ensuring timely solutions to technical challenges across the organization

Desktop Engineer - K. J. Somaiya College - Mumbai, India

(2022-09 - 2024-03)

Highlight your accomplishments, using numbers if possible.

Desktop Engineer - ACMA Computers - Clint Site (Emirates Logistics India Pvt. Ltd.) - Mumbai G PAN India

(2024-05)

• Installed, upgraded, and troubleshot Windows OS and key applications (Efreight suite, Zoho, Logisys, WMS) across PAN India systems
• Managed O365 accounts by making licensing decisions
• Provided expert troubleshooting for Microsoft Outlook and email-related issues, managing email flow to ensure smooth delivery
• Diagnosed and resolved issues with biometric devices to ensure smooth functionality
• Collaborated with vendors to address and resolve errors in surveillance systems and hardware
• Installed and managed CrowdStrike Falcon Sensor Antivirus, including console management tasks
• Managed and troubleshot Network Attached Storage (NAS) systems, optimizing performance and availability
• Performed Active Directory User and Computer Management including user account configuration
• Maintained Sophos Firewall rules, including URL filtering, user-based access control, and troubleshooting VPN/tunnel connectivity issues to ensure secure and uninterrupted network access

Bachelor of Commerce - Institute of Distance and Open Learning, Mumbai University (2016-01 - 2019-01)

12th in Commerce - Maharashtra Board (2014-01 - 2016-01)

10th - Maharashtra Board (2012-01 - 2014-01)

Cisco Certified Network Associate (CCNA Qualified) - RST Forum