Prafull More

To obtain a position as a Desktop Support Engineer with Attach utilizing software, Hardware Troubleshooting experience in order to provide the company with a solid IT support.

It executive at The Sleep Company (2026-08 – Present)

• Configured and supported Outlook 2016, Microsoft 365 and Microsoft Teams, including user account and application setup.
• Provided onsite and remote technical support using UltraViewer and resolved day-to-day user issues.
• Installed and configured SAP HANA client/application and Sophos Connect VPN for users.
• Installed and configured Windows 11 on laptops and performed system setup, updates and basic troubleshooting.
• Installed and supported Bluetooth, wireless, TSC/T-code barcode printers, scanners and mobile devices.
• Troubleshot hardware, networking, Wi-Fi, printer, scanner and peripheral-related issues.
• Managed conference room setup, including HDMI/display devices, and supported meetings and events across different locations.
• Maintained IT asset inventory in Excel, recording ECID, asset tag, serial number, user details and laptop allocation for new joiners.

Maintenance Engineer at OKI India Pvt Limited (2025-12 – 2026-07)

• Install and configure new ATMs, including cabling and mounting.
• Perform routine checks, cleaning, and replacing consumables (filters, belts).
• Diagnose and fix hardware card readers, printers and software OS, security problems, Clearing jams.
• Train bank staff, resolves issues professionally, and communicate arrival times.
• Accurately report all service activities, parts used, and maintenance performed.

Customer Support Engineer at Dynamic Placements and Interiors (NCR) (2025-01 – 2025-12)

• Install new ATMs, connect them to networks and configure them for Operation.
• Installs, maintains, and repairs Automated handling both hardware and software issues to ensure continuous operation.
• Key responsibilities include conducting routine maintenance, troubleshooting malfunctions, configuring new machines, ensuring security compliance, and providing technical support for bank staff and customers.
• The role requires technical skills in mechanical and electrical systems, software, and network connectivity.

Desktop Engineer (L2) at Priyanshi Enterprises Pvt Ltd (2021-01 – 2024-12)

• Troubleshooting all types of S/W & Hardware problems (Laptop, Desktop)
• Installations like Win XP, win 7, Win 8, and Win 10.
• Installation antivirus update and upgrade.
• Sap 740 installation, troubleshooting & patch files installation.
• Outlook 2013 configuration & Troubleshooting.
• Configuration of Handheld Terminal (HHT) devices.
• Office suites like MS Office 2007, 2010 & 2013.
• Install Network & Local Printer i.e. HP Laser jet & Canon.
• All printer like zebra printer, lipi printer configuration
• Install & Configure Basic Software i.e. (Adobe Reader, Java v6, Flash player)

Desktop Engineer (L1) Axis Capital (Wipro) at Apex Service Pvt Ltd (2016-01 – 2020-11)

• Assembling & Disassembling a PC & Laptop’s.
• Support to NSE & BSE Application like BOLT, NEAT, and IPO.
• Support to TCS Application for Trading Like TWS, RMS & AWS.

Desktop Backup Engineer (Wipro) at Impact Infotech Pvt Ltd (2014-03 – 2016-12)

• Handle daily technical support activities on desktop support, data network.
• Test Computers to ensure proper functioning of computer system.
• Troubleshooting basic Software.
• Install and test desktop software applications and internet browsers.
• Interact with staff on desktop problems and their resolution.

ATM engineer (CMS) at CMS info system Pvt ltd (2010-08 – 2014-01)

• Proficient in troubleshooting hardware based/module-based issues
• Efficient in diagnosing L2/L3 network issues and offering solution for same.
• Testing changes ported in to ATM Application Software.
• Call & Tickets closure on issue resolution where needed.
• Trained and skilled on Win core ATMs & CDs.

S.S.C – Mumbai Board

H.S.C – Mumbai Board

T.Y.B.A – Mumbai Board

Diploma in Hardware & Networking – AICIPTR Institute