Arakondrum Yamini

Detail-oriented professional with experience in policy servicing, loan operations, and database management. Proven ability to maintain records, ensure compliance, and collaborate effectively. Strong analytical and problem-solving skills, complemented by a positive attitude and commitment to accuracy.

Policy Servicing Associate at Transworld Systems India Pvt Ltd (2023-10 – 2025-12)

• Track loan details of customers as an Assistant associate and assist in making the payment
• Working on various applications supporting process functions such as issuing insurance policies, certificates, endorsement and cancellation for clintes, customers and agents
• Review and update processing procedures as well as make recommendations in process improvements.
• ensured all documents complied with us mortgage and investors guidelines
• In this role, I specialized in customer support and provide vital support to customers, ensuring their satisfaction and resolving concerns regarding their loans.

Mortgage Specialist-senior Associate at Firstsource solutions limited (2026-03 – 2026-09)

• Handled Homeowners Insurance (HOI) requirements for first and second mortgage refinance loans.
• Proactively verified mortgage clauses with agents to ensure compliance and accuracy. Obtained essential documents with diligence and efficiency.
• Expertise in handling both first and second mortgage refinancing. Proficient in managing escrow accounts. Implemented streamlined processes for efficient transactions.
• Verified mortgage clauses with insurance agents to ensure lender requirements.
• Followed up with insurance agencies and carriers for required documents and policy updates.
• Coordinated with SAM regarding loan status, pending requirements, and case updates.
• Reviewed insurance documents and identified missing information or discrepancies.

B. Tech in Civil Engineering – Vemu Institute of Technology, AP (2018 – 2022)

Intermediate (MPC) in MPC – Sri Chaitanya Junior College, AP (2016 – 2018)

SSC – Z P High School (2015 – 2016)