Divya H S

Results-driven customer service sales and operations professional with over 3 years in cinema hospitality. Specialized in billing, POS operations, ticketing, and food and beverage sales, contributing to revenue growth through strategic customer relationship management and inventory planning. Proven ability to manage high-volume operations while meeting business objectives and ensuring operational efficiency.

Service Associate PVR at PVR (2024-02 – 2026-08)

• Coordinating daily operations during shifts
• Allocating duties among team members
• Monitoring counter operations
• Supporting staff during peak hours
• Coordinating with housekeeping/security/F&B/projection teams
• Handling escalated customer complaints
• Monitoring sales and operations performance
• Ensuring SOP and safety compliance
• Preparing/communicating shift updates
• Supporting smooth opening/closing operations

Customer Care Officer at INOX (2022-12 – 2024-02)

• Managed customer interactions and reservation requests to ensure prompt resolutions and positive experiences.
• Supported sales and reservation operations by providing accurate information on products and promotional offers.
• Assisted customers throughout booking journeys, addressing queries through appropriate channels.
• Monitored customer interactions, ensuring requests were accurately recorded and tracked to resolution.
• Coordinated daily work allocation, supporting team scheduling for smooth operations and service coverage.
• Took ownership of operational activities in manager's absence, maintaining workflow and service continuity.
• Collaborated with internal teams to resolve customer issues and guarantee timely service delivery.
• Handled multiple customer requests during peak periods while upholding accuracy and professionalism.

– PU College Mandya (2016)