Aravali

Dedicated and detail-oriented professional with hands-on experience in customer support, incident management, and SLA-driven environments. Adept at handling end-to-end client queries, resolving technical issues with speed and accuracy, and maintaining high customer satisfaction scores. Skilled in cross-functional collaboration, escalation handling, and clear communication with both technical and non-technical stakeholders.

Eager to bring a client-first mindset and proven problem-solving skills to a dynamic customer support team.

Associate - Wipro Limited - Hyderabad

Worked on the SAP Cloud for Customer (C4C) platform to support the Thames Water project, a leading UK water utility client.

• Received and managed customer/internal support tickets, analyzed queries, and delivered timely and accurate resolutions.
• Investigated and diagnosed issues within the SAP C4C system, ensuring minimal disruption to client operations.
• Collaborated with cross-functional teams to escalate and resolve complex technical issues, maintaining high client satisfaction.
• Documented solutions and maintained knowledge base to improve team efficiency and reduce repeat ticket resolution time.

Senior Associate - Moonshot Project - Indium Software - Hyderabad

Worked as a Senior Associate on the Moonshot project, focused on client engagement and business development activities.

• Initiated and managed outreach campaigns by sending targeted emails to prospective clients to drive engagement for strategic projects.
• Sourced and onboarded freelancing projects by identifying client requirements and aligning them with organizational capabilities.
• Managed end-to-end client engagement lifecycle, from initial contact through project scoping, proposal, and delivery coordination.
• Built and maintained strong client relationships to ensure repeat business and sustained engagement for the Moonshot project pipeline.
• Used SQL to query and analyze client/prospect data, supporting outreach targeting and reporting for the Moonshot pipeline.

Master of Computer Applications - MCA - Osmania University (2019 - 2022)

Bachelor of Science - MSTCS (2016 - 2019)

Intermediate - Sri Sandipani Junior College (2014 - 2016)

High School - SSC - Gowtham Model School (2013 - 2014)