Technical Support Associate at Tech Mahindra (2025-01 – Present)
- Delivered technical support to clients, efficiently resolving system login and authentication issues.
- Addressed and resolved asset protection camera issues, improving security surveillance
- Identified and addressed Citrix access and connectivity challenges for an uninterrupted remote desktop experience
- Facilitated user assistance for operating system and network-related challenges, boosting overall system accessibility and performance.
- Ensured high levels of customer satisfaction by upholding CSAT and quality standards.
- Delivered voice, email, and chat support to internal and external users.
- Assisted VIP users and senior stakeholders with high-priority technical issues
System Executive at Cognizant (2024-02 – 2025-04)
- Utilized ServiceNow to efficiently process and resolve request tickets, improving service response times.
- Managed user access and permissions in Active Directory, ensuring appropriate access control and compliance with security policies.
- Managed and maintained the overall health and performance of the organization's computer systems and networks, ensuring optimal operational efficiency.
System Associate at Infosys (2022-04 – 2025-01)
Provided support and maintenance for external customers and internal users ensuring optimal product performance
