Archana M.

Customer-focused postgraduate in Development Studies with experience in public-facing community activities, municipal administration, field data collection, documentation and reporting. Strong communication and interpersonal skills with practical knowledge of MS Excel, MS Word, PowerPoint, data handling and administrative support. Seeking a Telecalling, Customer Support, Online Service or Digital Service role where I can effectively communicate with customers, handle service-related queries, maintain accurate records and support day-to-day operations.

Haritha Karma Sena Caretaker - Kondotty Municipality - Kondotty

• Coordinated waste-management activities and interacted with community members in connection with service delivery.
• Maintained records and supported documentation and reporting activities.
• Handled day-to-day communication and coordination related to field activities.
• Supported timely follow-up of community-level activities and service requirements.

YP Intern - Suchitwa Mission

• Conducted field surveys and communicated with people during field-level activities.
• Collected and organized information for project documentation.
• Supported reporting and administrative activities.

Intern - Ottapalam Municipality - Ottapalam

• Supported office administration and documentation activities.

M.A. - Development Studies - Thunchath Ezhuthachan Malayalam University (2022-01 - 2024-01)

B.A. - Economics - University of Calicut (2019-01 - 2022-01)