Areeb Raza

Software Engineer with 4 years of experience in MES application support, SAP MM support, SQL troubleshooting, data operations, and production support across enterprise environments. Experienced in supporting 9 plant operations, monitoring plant servers, resolving MES production incidents, troubleshooting missing process orders, and improving SLA compliance through proactive monitoring and structured incident triage. Hands-on experience in SAP MM operations, including material data handling, procurement record validation, transaction monitoring, issue tracking, process monitoring, compliance documentation, and end-user support.

Skilled in SQL query analysis, data validation, trial balance reconciliation, root cause analysis, ServiceNow incident management, SAP operations, and cross-functional issue resolution.

Software Engineer - MES Application Support at HCLTech - Campbell Client (2025-10 – Present)

• Supported high-availability MES production operations across 9 plants by monitoring application health, server connectivity, user sessions, and plant terminal accessibility.
• Maintained daily operational visibility across 8 servers per plant by performing proactive server and application health checks to identify availability and connectivity issues early.
• Managed an average of 70 production support tickets, resolving MES incidents involving system alerts, connectivity failures, application errors, and terminal access issues through structured incident triage and troubleshooting.
• Restored disrupted MES production workflows by using SQL queries to validate backend records, identify missing process-order discrepancies, and support issue resolution.
• Reduced SLA breaches by 40% by improving proactive monitoring, accelerating incident triage, and following structured issue escalation practices.
• Improved recurring-issue analysis by investigating MES failures, server alerts, and application performance issues to support root cause analysis (RCA) and preventive resolution.
• Strengthened support handovers and audit readiness by documenting troubleshooting steps, resolution actions, and operational updates for recurring production incidents.

Software Engineer - SQL & Data Operations Support at HCLTech - Google Client (2024-12 – 2025-09)

• Supported operational data workflows across 10K+ records by performing SQL troubleshooting, query analysis, and data validation to identify inconsistencies and maintain data accuracy.
• Improved reliability of recurring operational reports by analyzing large datasets, identifying data mismatches, and investigating underlying causes of inaccurate records.
• Reduced SQL data retrieval and validation time by 25% by optimizing and debugging frequently used queries for operational checks.
• Resolved 10+ trial balance and data mismatch issues per month by analyzing SQL outputs, validating backend records, identifying reconciliation gaps, and coordinating corrective actions with internal teams.
• Improved data-quality visibility by producing weekly analytical reports and validation outputs for operational reviews, reconciliation checks, and issue resolution.
• Supported timely resolution of SQL and reporting issues by collaborating with cross-functional teams within agreed support timelines.

Software Engineer - SAP MM Support at HCLTech - Cynosure Client (2022-11 – 2024-10)

• Supported day-to-day SAP MM operations by handling material data, transaction monitoring, issue tracking, and end-user support across material-management workflows.
• Improved procurement and material-data reliability by validating procurement records and material-related data used in daily business operations.
• Supported timely resolution of SAP MM process issues by investigating functional problems, documenting root causes, and coordinating with business and functional teams.
• Strengthened material-management process reliability by performing data validation and process monitoring to identify inconsistencies across SAP MM workflows.
• Supported compliance and operational visibility by maintaining SAP MM documentation and operational reports for material-management activities.
• Improved cross-functional issue resolution by coordinating with business and support teams to address material-management problems within agreed timelines.

Bachelor of Technology (B.Tech) in Mechanical Engineering – Kalinga Institute of Industrial Technology (KIIT)

12th Standard – Delhi Public School, Bokaro