Arif Rogue

Results-oriented Team Leader experienced in performance monitoring, task delegation, and team motivation. Achieved high productivity and efficient task completion through strategic planning, conflict resolution, and performance optimization. Focused on enhancing employee engagement and driving organizational success through effective training and morale-building techniques.

Team Leader | Ownly - Driver support campaign - Mervice - Bangalore

(2026-02 - 2026-10)

• Addressed captain queries promptly to ensure smooth operations.
• Reassigning the orders if the captains are facing any issue like vehicle breakdown & location issues.
• Communicated delays, addressed issues, and status updates to dispatch.
• Resolved customer concerns with polite, professional service.
• Delivered food items to customers in a timely manner, following all safety protocols.
• Assisted new riders with route practices and delivery procedures.
• Navigated delivery routes using maps and dispatch instructions.
• Collected parcels from pickup points and checked delivery details.

Team Leader | ELI - Edelweiss life insurance - Mervice - Bangalore

(2025-02 - 2026-02)

• Conduct daily morning briefings with team members to drive motivation and improve appointment conversion, resulting in consistent achievement of daily targets.
• Assign and track daily individual targets for agents, maintaining an average target achievement of 90–100% across the team.
• Managed city-wise appointment execution (Chennai, Karnataka, Hyderabad), ensuring timely completion and achieving a high appointment fulfilment rate.
• Enforce productivity discipline by monitoring login/logout adherence, ensuring 95%+ productive working hours compliance among agents. Controlling Controlling the Shrinkage & Attrition.
• Reduced shrinkage and controlled attrition by actively monitoring attendance and engagement, maintaining shrinkage below 5% and enhancing team stability.
• Processed sales for ELI (Edelweiss Life Insurance) by managing client interactions.
• Operated company vehicle for Service Infotech private limited employee transport
• Picked up and dropped staff across assigned routes and schedules
• Checked vehicle condition before trips and reported maintenance needs

Team Leader - Digitech Private Limited

(2024-05 - 2025-11)

• Managing team performance and ensuring timely response to customer queries.
• Managed team performance, ensuring timely responses to customer queries to enhance service quality.
• Monitored service level briefings, motivating agents to meet performance targets.
• Prepared daily and weekly performance reports for management to inform decision-making.
• Oversaw operations on ground floor, ensuring a smooth workflow.
• Handled inbound inquiries related to Aadhar Card processing.

Team Leader - Q Connect Business Solution

(2023-03 - 2024-04)

• Supervised team managing Muthoot finance collection process, ensuring adherence to company standards.
• Conducted daily team briefings, monitoring productivity and call handling time to optimize performance.
• Conducted Quality checks and provided coaching to agents for performance improvement.
• Controlled shrinkage and attrition according to company standards.
• Facilitated regular meetings and training sessions to improve agents' collection efficiency.
• Managed Muthoot Finance collections process.

Team Leader - Q Connect Business Solution

(2021-01 - 2023-02)

• Promoted through IJP to Team Leader in January 2023.
• Cross – Checked team's daily productivity reports and improved performance.
• Cross-checked team daily productivity reports to identify performance trends.
• Monitored team quality reports and coached agents to enhance quality skills.
• Conducted team meetings, Provided feedback on productivity, Quality and conduct.
• Conducted team meetings, Providing feedback on productivity, Quality and conduct.
• Executed outbound sales strategies to engage customers effectively.

Collection Agent - Felidae Infosec Private Limited

(2019-02 - 2020-11)

• Facilitated customer support as a collection agent at kreditbee, resolved inquiries, and optimized collection processes.
• Consistently met and exceeded monthly collection targets through targeted follow-up and customer engagement.
• Transitioned to Team Leader role at Canara Bank Process (Outbound), overseeing team operations.
• Achieved monthly attrition and shrinkage targets by implementing effective retention strategies.
• Consistently met monthly collection targets by implementing effective strategies.
• Managed customer support processes for Kreditbee, including B1, B2, and B3 buckets.

B.SC - Computers - Sri Jeevan Jyothi College for boys

Higher Secondary - Sri Pragathi Junior College

SSLC - St. Anthony's E.M School