Arindam Chatterjee

I am an experienced insurance and healthcare operations professional with 16+ years of experience across Workers’ Compensation, US healthcare claims, Revenue Cycle Management (RCM), Accounts Receivable, Credit Control, and Finance & Accounting.

I specialize in operations management, team leadership, SLA and KPI monitoring, process improvement, client relationship management, escalation resolution, and operational reporting. In my current supervisory role, I oversee daily operations, team performance, knowledge transfer, and process transitions while focusing on productivity, quality, and timely service delivery.

With a strong background in managing operational challenges, developing team capabilities, and supporting business objectives, I aim to contribute to an organization where I can drive operational excellence, improve process efficiency, strengthen client relationships, and lead high-performing teams.

I am looking for a Manager-level opportunity in Insurance Operations, Healthcare RCM, Claims Management, AR/O2C, or Credit Control where I can leverage my experience to deliver measurable business results.

WORK EXPERIENCE

EXL – Supervisor, Payment & Forms Operations

• Supervise daily insurance operations and manage team performance to achieve productivity, quality, and SLA targets.
• Oversee payment and forms processing activities across multiple jurisdictions for Workers' Compensation insurance.
• Monitor workloads, pending activities, backlogs, and turnaround times, coordinating corrective actions to ensure timely completion.
• Manage escalations and collaborate with stakeholders to resolve operational issues and maintain service delivery.
• Lead knowledge transfer (KT), training, nesting, and ramp-up activities to support new joiners and process readiness.
• Support transition from ramp-up to Business as Usual (BAU) through workflow monitoring, process documentation, and team coaching.
• Prepare operational reports, track performance metrics, and communicate risks and progress to management.
• Promote process compliance, accountability, continuous improvement, and effective team collaboration.

Previous Experience

Insurance Operations | Workers' Compensation | Healthcare Claims | Accounts Receivable | Credit Control | Finance & Accounting

• Built extensive experience in insurance operations, claims processing, receivables management, and operational support.
• Supported process efficiency, stakeholder coordination, issue resolution, and service delivery.
• Developed expertise in team coordination, workflow management, reporting, and meeting business objectives.

EDUCATION

Bachelor of Arts (B.A.)

University of Delhi

Dyal Singh College, New Delhi