Mano D

Dynamic healthcare RCM leader with 11+ years optimizing revenue cycles, leading teams, and driving compliance. Reduced denials by 20-25%, accelerated AR recovery, and boosted efficiency through data-driven workflows and stakeholder collaboration.

Team Lead at KG Invicta Services Pvt. Ltd. (2018-02 – Present)

• Direct 30-member AR/follow-up team, achieving 94% monthly KPI attainment through structured coaching and performance dashboards.
• Design and deliver weekly training modules on denial trends, payer policies, and appeals processes, improving team first-pass resolution by 22%.
• Manage hiring, onboarding, and 360° performance reviews for high-volume recruitment cycles (4-6 hires quarterly).
• Lead cross-functional conflict resolution between AR, coding, and client teams, reducing escalations by 35%.
• Develop succession planning framework, promoting 3 internal team leads within 24 months.
• Serve as primary escalation point for C-suite client executives, resolving 95% of complex AR issues within 72 hours.
• Prepare and present bi-weekly KPI dashboards and trend analyses to US healthcare clients, securing 3 major contract renewals.
• Conduct quarterly business reviews (QBRs) with client stakeholders, implementing 12+ process recommendations per review.
• Coordinate credentialing/enrollment initiatives with Medicare, Medicaid, and commercial payers, reducing payer enrollment delays by 40%.
• Manage client portal implementations and user training, achieving 100% adoption across 5 client accounts.

Senior Client Service Executive / Team Leader at SRJ Info Jnana System Pvt. Ltd. (2017-02 – 2017-08)

• Managed client expansion, retention, and project delivery.
• Trained staff for operational excellence and accountability.

Senior AR Analyst at Quitessence Business Solutions Pte Ltd. (2015-12 – 2017-01)

• Oversaw AR processes, audits, and aging reports for max collections.

Senior AR Caller at Access Healthcare Pte Ltd. (2015-09 – 2015-10)

• Resolved denials and follow-ups, boosting recovery rates.

Project Manager at Event Galaxy Private Limited (2013-09 – 2015-08)

• Led end-to-end projects with budget control and on-site supervision.

Administrator at Fitness 360 International Private Limited (2011-04 – 2013-08)

• Managed admin ops, calls, and monthly financial reporting.

Diploma in Communication, Automation & Electronics – Republic Polytechnic (2009)

O Levels – Ping Yi Secondary School (2005)

SSLC – Kamban Kalvi Nilayam (2002)

National Service – Army, Singapore (2009 – 2011)