Arnab Dutta

Endpoint Management & Modern Workplace Engineer with 3+ years of experience in Microsoft Intune, SCCM, and enterprise application deployment. Skilled in device lifecycle management, application packaging, compliance policies, endpoint security, and deployment automation using PowerShell. Experienced in troubleshooting deployment failures, maintaining SLA-driven IT operations, and supporting modern workplace environments using Intune, Entra ID, and Windows administration technologies.

L2 Administrator – Endpoint & Application Management - Wipro Limited

(2024-03)

• Managed deployment of 50+ enterprise applications through Microsoft Intune and SCCM with high deployment success rates.
• Packaged and deployed Win32, MSI, MST, and EXE applications across enterprise environments.
• Configured Intune compliance policies, configuration profiles, and security baselines.
• Automated deployment activities using PowerShell, reducing manual effort and improving operational efficiency.
• Monitored deployment health, resolved failures, and performed Root Cause Analysis (RCA) for recurring issues.
• Supported endpoint patching, software updates, and application lifecycle management.
• Worked on device enrollment, Autopilot provisioning, and endpoint compliance monitoring.
• Maintained SLA adherence while handling incidents, requests, and deployment-related escalations.

Endpoint Support Engineer (L1) - Wipro Limited

(2023-01 - 2024-03)

• Resolved 30+ support tickets daily while maintaining high customer satisfaction and SLA compliance.
• Troubleshot Windows systems, application issues, access management, and endpoint-related incidents.
• Escalated critical issues with detailed analysis and documentation for faster resolution.
• Improved ticket quality and troubleshooting efficiency through proper documentation and knowledge sharing.

Bachelor of Computer Applications - Computer Applications - Karim City College