Azhar Kaleem

Experienced IT Support and Endpoint Administrator with expertise in Microsoft Intune, Azure Active Directory, and Microsoft 365. Skilled in device enrollment, mobile device and application management, security implementation, and providing L1 and L2 technical support. Strong ability to manage enterprise devices and ensure compliance within Windows environments.

Analyst at HCLTech (2023-10 – Present)

• Managed device enrollment across Windows, Android, and iOS platforms using Microsoft Intune.
• Configured and deployed compliance policies and configuration profiles.
• Implemented Conditional Access and security policies through Azure Active Directory.
• Managed Autopilot provisioning and device lifecycle processes.
• Deployed applications remotely and monitored device compliance.
• Generated reports for management review and provided L1 and L2 technical support for Microsoft 365 and endpoint services.

Analyst at Mega Infomatix Software Solutions (2023-03 – 2023-10)

• Handled user onboarding and provisioning activities.
• Managed security groups and distribution lists.
• Resolved tickets using ServiceNow within defined service level agreements.
• Provided technical support through phone, email, and chat channels, ensuring timely issue resolution and customer satisfaction.

Bachelor of Commerce in B.Com – Shibli National College (2023)