Arpit Shah

Results-driven IT Team Leader with 9+ years of experience in IT infrastructure management, Microsoft 365 administration, network security, and enterprise technical support. Skilled in Windows & Linux Server, Active Directory, Microsoft Entra ID, Sophos Firewall, VPN, and IT operations management.

Team Leader – IT Support at CFIRST BACKGROUND LLP (2024-10 – Present)

• Led a team of 5+ IT professionals supporting 350+ users across multiple locations while maintaining 99% system uptime.
• Managed Microsoft 365 administration including Exchange Online, user lifecycle management, audit logs, archiving, and Microsoft Purview security compliance.
• Administered Windows Server 2012/2016, Active Directory, Group Policy, and BitLocker recovery key management for AD and Entra-joined devices.
• Configured and maintained Sophos XG Firewall, VPN & SSL VPN solutions, and LAN/WAN infrastructure.
• Installed and managed FreePBX EPBX systems on Linux servers with hands-on scripting and command-line administration.
• Successfully executed data center connectivity migration involving firewall and NAS storage migration into new infrastructure environment.
• Ensured compliance with ISMS standards, maintained all relevant documentation and participated in audits.
• Managed OS Ticket system, improving issue resolution efficiency and reducing downtime.
• Installed and managed FreePBX open-source EPBX systems on Linux servers (SUSE OS/CentOS), with hands-on experience in Linux command-line operations, scripting, and server administration.
• Provided strategic input for IT improvements, budgeting, and system upgrades.

IT Manager at Jainson Cables India Pvt. Ltd. (2023-06 – 2024-10)

• Managed IT infrastructure including servers, firewall, antivirus, email systems, and Microsoft 365 administration.
• Established MPLS & VPN connectivity for remote users and branch offices.
• Handled SAP user creation, access rights management, Installation and technical troubleshooting.

Senior IT Assistant at Concord Biotech Limited (2016-10 – 2023-05)

• Provided technical support to 400+ users across local and remote locations.
• Managed Email Server, Active Directory, firewall, server administration, and network infrastructure.
• Performed patch management, preventive maintenance, and system monitoring activities.

Deputy Manager – Admin at Meridian Tracking Pvt. Ltd. (2016-02 – 2016-10)

• Managed MIS reporting, billing systems, and administrative operations.

Operation Manager & Administrator at Locanix (2013-12 – 2016-02)

• Managed application setup, GPS device configuration, ERP support, and administrative coordination.

Bachelor of Computer Applications in Computer Applications – Kadi University