Arpita Banerjee

Customer Service professional with nearly two years of aviation industry experience. Trained in airline reservation and ticketing with Amadeus GDS and basic knowledge of Sabre. Experienced in passenger handling, check-in operations, customer support, travel documentation, complaint resolution, and teamwork. Currently pursuing Data Analytics to strengthen analytical and technical skills.

Customer Service Junior Agent at AISATS (Dedicated to Tata SIA Airlines/Vistara) (2021-12 – 2023-08)

• Assisted passengers with check-in, boarding passes, baggage handling, and travel documentation.
• Resolved passenger queries regarding flight schedules, delays, cancellations, and airline policies.
• Coordinated with baggage services, immigration, security, and operations teams.
• Delivered excellent customer service while maintaining airline safety and operational standards.

Diploma in Hospitality, Customer Service, Reservation & Ticketing (Amadeus) – Frankfinn Institute

Bachelor of Arts

Senior Secondary – NIOS