Arranagula Srikarna

Results-driven Compliance and Customer Service Professional with 8+ years of experience in AML/KYC, sanctions screening, and transaction monitoring. Expert in risk assessment, fraud detection, and regulatory compliance. Combines analytical expertise with business strategy backed by an M.Sc. in AI.

Senior Customer Service Associate - Vector97 Pvt. Ltd. - Hyderabad

(2024-12)

• Prepare professional engagement health dockets for customers and present in regular meetings.
• Collaborate with Customer Success Managers to ensure timely, well-prepared customer interactions.
• Execute planned activities via tickets and ensure accountability for downstream actions.
• Prepare responses to meeting minutes and coordinate upstream/downstream followups.

Senior Customer Service Associate - ZENworks Digital India Pvt. Ltd. - Hyderabad

(2021-12 - 2022-06)

• Delivered efficient customer support; identified recurring issues and collaborated on process improvements.
• Assisted customers with vehicle tax filings and U.S. tax forms (1099, W2, 94X, 1095)

Senior Customer Service Associate - Accenture Pvt. Ltd. - Hyderabad

(2019-04 - 2020-12)

• Handled high volumes of customer and partner queries for Google projects across global teams.
• Ensured adherence to quality standards, productivity metrics, and compliance expectations

Business Analyst – AML/KYC - HSBC Bank - Hyderabad

(2016-10 - 2019-03)

• Conducted Enhanced Due Diligence (EDD) on high-risk entities; validated business activities and source of wealth
• Performed transaction monitoring, detected suspicious behavior, and prepared Suspicious Activity Reports (SARs).
• Screened customers against OFAC, EU, UN, and HMT sanctions lists to identify potential risks.
• Collaborated with Compliance, Legal, and Risk teams for case escalation and closure.
• Guided frontline teams on AML/KYC policies and ensured documentation quality per regulatory standards.

Interactive Social Media Advisor - 24x7 - Hyderabad

(2015-05 - 2015-11)

• Managed customer queries across digital platforms; assisted Citi Bank account holders with timely resolutions

U.S. IT Recruiter - Eemeze Soft Tech - Hyderabad

(2014-01 - 2015-02)

• Sourced and placed IT professionals for U.S. clients; managed end-to-end recruitment and offer negotiations.
• Built strong candidate pipelines and maintained relationships with hiring managers and consultants.

M.Sc. - Artificial Intelligence with Business Strategy - Aston University (2022 - 2023)

B.Sc. - Computer Science - Osmania University (2013)