Arulprakash Masilamani

System Support and Validation Engineer with 5+ years of experience across IT support, network administration, BIOS/UEFI validation, hardware troubleshooting, and automation testing. Experienced in Windows administration, endpoint support, debugging, protocol validation, and cross-functional problem solving.

Seeking System

Support, IT Asset Management, Service Desk, or Validation Engineer roles.

System Support Engineer at AL-Dalhami Trading (2024-01 – Present)

• Installed and maintained desktops, laptops, printers, scanners, and network devices.
• Resolved Windows, application, network, and hardware issues.
• Configured routers, switches, Wi-Fi, and LAN connectivity.
• LAN port activation for end to end user
• Router, switch installation and configuration and troubleshooting
• Handled network troubleshooting, OS installation, and hardware dignostics

Validation Engineer at US Technology International (intel) (2022-03 – 2023-07)

• Performed BIOS/UEFI validation across multiple platforms.
• Executed Debug & Trace, Graphics and Power Management validation.
• Validated PCIe, SATA, SSD and USB protocols.
• Automated regression testing using Python.
• Tracked defects using HSD and debugged with WinDbg.
• Debugged platform issues using WinDbg and PVT setups (Red & White)
• Performed IFWI flashing, OS installation, BIOS updates, and driver validation

Network Support Engineer at Wipro (2019-10 – 2022-03)

• Provided end-user technical support.
• Managed LAN/WAN infrastructure and OS installations.
• Performed system maintenance, backups and troubleshooting.
• Maintaining IT hardware and software assets
• Port activation for user end to end
• Wifi and modem switch router installation and configuration to new organizations

MCA – Bharathiar University (2018)

B.Sc. in Computer Science – PRIST University (2014)