Arun Kalia
Customer Service Manager
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About
Highly motivated leader having 14 yrs. of experience in customer service, project management, customer service delivery, After-sales service, key account management. Proven ability to bridge technology and business goals to provide productive solutions. Demonstrated success in leading and mentoring teams in multi-facility environments in order to maximize levels of productivity. Excellent communicator, with emphasis on building strong client relationships.
Qualifications include B.Tech - ECE, MBA – IT, MCP and British Standards Institution (bsi) Certified Auditor for ISO 27001-ISMS & ISO 22301-BCMS .
Experience
Field Service Manager: Customer Service (Mobile / Consumer Durables)- XIAOMI
Assistant Manager: After Sale Service Operations/ Key Account Management - Micromax
Senior Executive - Customer Service Delivery (B2B)- Airtel
Education
Bachelor of Engineering - Electronics & Communications
Master of Business Administration - Information Technology
