Arun Kumar

8 year's experienced hotel professional & Skill Training instructor with a demonstrated history of working in the Hotel, Skill Training & Shopping Mall management industry.

Skilled in Front Office Operations & Training, Food & Beverage Training, Hotel Operations, Hospitality Management, IT- Windows OS, Microsoft Office, Excel, Power Point, Email & Internet, Time Management, Team Leader, Conflict Management, Customer & Employee Complaint Handling, Customer Service, Sales & Marketing, Promotion & Coupons Creations.

• Strong operations professional with a Bachelor's Degree focused in Hotel/Motel Administration/Management from Institute of Hotel Management Catering Technology & Applied Nutrition, Chennai, Tamilnadu, India.

❖ The Grand Hotel – Muzaffarpur, India (Job Proof Not Available)

Room Division Manager

March 2020 - Current

Muzaffarpur Area, Bihar, India

• Rooms Division Managers lead, control and supervise the Front Desk, Guest

Services and Housekeeping departments. They work closely with

Reservations to assure and maximize occupancy rate and revenue and they are also in charge of providing all necessary forecasts. This is a key position since the Rooms Division leadership will directly impact the operational team’s motivation and actions (e.g., front desk agents, bell boys, housekeeper and concierge) – this is the team that is actually providing the service for the guests.

• Primarily responsible to ensure that Front Office shifts are run efficiently,

providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.

• Supervises and assign duty roster for F/O attendant, Concierge, Bell

Counter, Guest Relations and Business Centre. Responsible for VIP movement in the Hotel.

❖ Four Eagles Security and Facilities Pvt. Ltd. – Muzaffarpur, India

(Job Proof Available)

Manager

October 2018 - February 2020 (1 year 4 months)

Muzaffarpur Area, Bihar, India

• Security Managers are responsible for monitoring the security operations for any organization or company. They implement security policies, regulations,

rules, and norms and make sure that the environment in their organization is safe for employers and visitors. These managers are required to hire new members for the staff and delegate tasks and duties to them. One of their main duties is to check and monitor the access control of the people who are visiting the company.

❖ Orion Edutech Private Limited – Itanagar, India (Job Proof Available)

Trainer- Hospitality (Food & Beverage Service)

January 2018 - September 2018 (9 months)

Itanagar Area, Arunachal Pradesh, India

• Responsible for Mobilization, Counselling, Deliver the quality training (Theory

& Practical), Assessment & Placement of students for Front Office Executive

& Food and Beverage Service- Steward domain.

❖ Hotel Shivam Inn – Muzaffarpur, India (Exp. Certificate Available)

Front Office Executive

October 2016 - December 2017 (1 year 3 months)

Muzaffarpur Area, Bihar, India

• Front office executives may be called upon to perform routine clerical and administrative jobs, such as sorting mail, filing, entering data, and signing for packages. At places such as hotels, front office execs may total bills for guests and process payment by running a credit card or verifying a check.

❖ Don Bosco Tech Society – Simdega, India (Job Proof Available)

Trainer- Hospitality (Food & Beverage Service)

January 2016 - September 2016 (9 months)

Simdega Area, Jharkhand, India

• Responsible for Mobilization, Counselling, Deliver the quality training (Theory

& Practical), Assessment & Placement of students for Front Office Executive

& Food and Beverage Service- Steward domain.

❖ Hotel Shivam Inn – Muzaffarpur, India (Exp. Certificate Available)

Front Office Assistant

April 2014 - January 2016 (1 year 10 months)

Muzaffarpur Area, Bihar, India

• Responsible for Check in - Check-out, Customer Complaints Handling, List hotel in different websites for promotion and bookings opportunities.

❖ The Ashok Hotel – New Delhi, India (Training Certificate Available)

Industrial Trainee

July 2012 - October 2012 (4 months)

New Delhi Area, India

• Learns lots of things in shorter period during industrial training in different department. (Housekeeping, Front Office, Kitchen department.)

❖ Hotel Patliputra Ashok – Patna, India (Exp. Certificate Available)

Receptionist

March 2010 - September 2011 (1 year 7 months)

Patna Area, Bihar, India

• Responsible for Check in & Check out procedure, Record maintains of the guest, telephone handlings of the in-house and enquiry customers.

❖ Vikram Vintage Inn – Nainital, India (Training Certificate Available)

Industrial Trainee

May 2009 - August 2009 (4 months)

Nainital Area, Uttarakhand, India

• Learns lots of things in shorter period in different department during industrial training.

❖ Hotel Hans Regency – Bokaro, India (Training Certificate Available)

Vocational Trainee

October 2008 - October 2008 (1 month)

Bokaro Area, Jharkhand, India

• Training taken in Food and Beverage departments. Responsible for food and beverage service to the guests.

Institute of Hotel Management Catering Technology & Applied Nutrition,

Chennai, Tamilnadu, India

Bachelor's Degree, Hospitality and Hotel Administration · (2011 - 2014)

Jawahar Navodaya Vidyalaya Rajgir, Nalanda, Bihar, India

High School, Hotel Management & Catering Technology · (2008 - 2010)

Jawahar Navodaya Vidyalaya Dumra, Sitamarhi, Bihar, India

High School · (2003 - 2008)