Arvind Singh Shekhawat
Front Office Head at Maru Casa – A Unit of Shivangi Motels Pvt. Ltd.
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About
Dedicated and customer-focused professional with experience in front office operations, guest relations, customer service, and team supervision. Skilled in communication, problem-solving, and operational management with a strong ability to handle guests professionally and improve service efficiency. Seeking an opportunity to contribute my skills and grow within a reputed organization like Genpact.
Experience
Front Office Head - Maru Casa – A Unit of Shivangi Motels Pvt. Ltd.
(2025-01)
- Leading and supervising front office operations and staff management.
- Trained and mentored front office team members to improve guest satisfaction.
- Reduced guest complaints through service quality improvements.
- Managed scheduling, reporting, and operational coordination efficiently.
Front Office Assistant - Osian The Desert Cafe – Luxury Boutique Hotel
(2022-01 - 2024-12)
- Handled guest check-in/check-out and reservation management.
- Managed guest inquiries professionally and ensured smooth operations.
- Coordinated with housekeeping and maintenance teams for guest support.
- Maintained records and processed payments using hotel management software.
Education
MBA - Jaipur National University (2021-01)
PGDCA - Suresh Gyan Vihar University (2023-01)
BLIB - Swami Vivekanand Shubharti University (2024-01)
BBA - Jai Narayan Vyas University (2019-01)
