Ashfaq Nagori
Management professional (MBA) with 3+ years of multi-domain experience
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About
Result-driven Management professional (MBA) with 3+ years of multi-domain experience across Customer Support, Service Operations, and Team Management. Proven capability in streamlining client operations, optimizing service delivery workflows, and resolving complex functional issues. Adept at leveraging CRM platforms, data entry utilities, and strategic financial tracking to drive organizational performance and operational metrics.
Experience
Customer Support Consultant (Voice Process) - Tech Mahindra
(2026-04 - 2026-07)
Flipkart Voice Customer Support Process
- Managed high-volume inbound end-to-end customer voice support cycles, ensuring strict adherence to daily turnaround times (TAT).
- Navigated integrated customer database structures to track order workflows, process logistics modifications, and log ticket timelines.
- Collaborated directly with fulfillment desks to expedite escalation resolving client account disputes, building user metrics.
DPIB Support Specialist - Startek
(2025-09 - 2026-03)
Zomato DPIB Support Process
- Monitored operational delivery matrices and active driver tracking pipelines to resolve technical delivery barriers dynamically.
- Maintained real-time database interfaces, updating accurate operational status logs across client interaction fields.
- Prevented logistics slippages by executing proactive interventions on delayed dispatches, enhancing delivery performance.
Senior Customer Support Executive - Maxicus
(2023-09 - 2025-03)
Swiggy Process
- Handled omni-channel client interactions across multiple service platforms while maintaining a consistent 90%+ customer satisfaction index.
- Optimized ticket tracking processes, successfully shrinking average internal complaint resolution cycles by 30%.
- Directed operational onboarding/training blocks for incoming executives, accelerating initial pipeline production metrics.
Education
MBA - Master of Business Administration - Devi Ahilya Vishwavidyalaya (DAVV) (2020 - 2022)
B.Com - Bachelor of Commerce - Vikram University (2017 - 2020)
Higher Secondary School Certificate - Commerce - Government H.S. School, Ujjain (2017 - 2017)
