Ashfaq Ulla Khan

Dedicated EUC Level 2 Administrator with 4+ years of experience managing end-user computing environments across Windows and macOS platforms (Intune MDM). Skilled in troubleshooting, security vulnerability remediation, and IT asset management. Proven ability to collaborate cross-functionally, create documentation, and maintain operational security compliance.

Currently responsible for managing Windows and macOS devices, including device provisioning, compliance enforcement, application deployment, and security policy implementation.

L2 Senior Engineer & Intune Administrator MDM at Brillio Technologies (2022-04 – Present)

• Manage device provisioning using Windows Autopilot (Windows) and Apple Business Manager (ABM - MAC), enabling streamlined and zero-touch onboarding experiences.
• Designed and enforced customized administrative access policies for Windows & macOS systems in line with enterprise security frameworks.
• Managed macOS & Windows endpoints through Microsoft Intune, creating application packages, configuring profiles, and implementing compliance policies for secure and standardized deployment.
• Mac device management, deployment, configuration, and troubleshooting (macOS, MacBook, Mac mini). MDM tools (Intune)
• Conducted root cause analysis for recurring technical issues, implementing preventive measures to reduce ticket volume and improve system reliability.
• Developed and maintained documentation, including end-user guides, SOPs, and knowledge base articles, supporting knowledge transfer and process consistency.
• Collaborated with global IT teams to streamline endpoint management, automate access provisioning, and strengthen device security posture.
• Administered Office 365 Admin Center for user management, license assignment, and service configuration.
• Managed Exchange Online, including mailboxes, shared mailboxes, distribution groups, and message tracing.
• Configured and managed Azure Entra App Registrations, including API permissions, and certificates.
• Administered Enterprise Applications in Azure Entra, managing SSO, user access, and role assignments.
• Monitored and troubleshoot email, SharePoint, and collaboration-related issues within UCC environments.
• Provided L2 support, incident resolution, and user onboarding/offboarding.

Operations Representative – Scotia Bank Process at Concentrix India (2021-08 – 2022-04)

As an agent at IBM Bank of Nova Scotia Canada, responsible for overseeing the daily operations of the cheque transaction process, involving three business processes: Image Compliance, Payment Repair, and Duplicate Detect.

• Managed daily cheque processing for Scotiabank via IBM's Virtual Image Capture (VIC) system tool.
• Handled Image Compliance, Payment Repair, and Duplicate Detection queues.
• Updated cheque metadata includes account numbers, IFSC, and transaction values.
• Identified duplicates and flagged exceptions for supervisor review.
• Maintained process quality across all three business processes.

LCM-TCM Measurement Engineer – Neem Trainee at Bosch India (2020-07 – 2021-04)

• Collected fuel pressure and temperature measurements using ETAS/KISTLER sensors.
• Performed LCM/TCM data gathering for vehicle testing pre-market launch.
• Used INCA and M-Tools to analyze vehicle sensor data and generate client reports.
• Managed high-value measurement hardware and ensured safe transport and installation.
• Worked on nationwide customer sites under powertrain solutions division.

Bachelor's – Nitte Meenakshi Institute of Technology (2020)