Vignesh Nair
Technical Support Engineer | System Admin
About
Experienced and detail-oriented Network Engineer with [2+] years of expertise in designing, configuring, and managing enterprise-level networks. Skilled in the deployment, troubleshooting, and optimization of routers, switches, firewalls, and wireless systems, ensuring high network availability and performance. Proficient in network security, including VPN, firewalls, and intrusion detection systems, and experienced in configuring and maintaining both LAN and WAN environments.
Adept at diagnosing complex networking issues and implementing effective solutions in high-pressure environments. Strong understanding of industry standards and best practices, with a commitment to continuous learning and staying updated with the latest networking technologies and protocols.
Experience
Technical Support Engineer - Timenet Solutions Pvt.Ltd - Thiruvananthapuram
(2024-01)
- Delivered advanced technical support by diagnosing and resolving multifaceted hardware, software, and network issues affecting end-user efficiency.
- Conducted root-cause analyses on recurring connectivity failures, implementing sustainable solutions that enhanced system resilience and reduced downtime.
- Executed installation, configuration, and optimization of systems, applications, and networking peripherals to improve operational workflows.
- Monitored and supported 100+ network devices (routers, switches) ensuring stable connectivity.
- Resolved 70–80% of network incidents at L1 level without escalation.
- Performed basic configuration and troubleshooting for VLANs, IP addressing, DNS, and DHCP across 50+ sites.
CCTV Engineer - Divine Tech Solutions - Marthandam
(2021-07 - 2023-09)
- Installed and commissioned 300+ CCTV cameras (IP & Analog) across commercial, residential, and industrial sites.
- Resolved 90% of technical issues on the first visit, improving customer satisfaction.
- Configured remote monitoring and mobile viewing for 200+ users.
CCTV Engineer - Vasantham Security System - Marthandam
(2016-03 - 2019-12)
- Installed and commissioned 150+ CCTV cameras (Analog) across commercial, residential, and industrial sites.
- Resolved 90% of technical issues on the first visit, improving customer satisfaction.
Education
Pg Diploma in Embedded System Design - Embedded System Design - National Institute of Electronics and Information Technology Calicut (2020-12 - 2021-06)
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering - Bethlahem Institute of Engineering & Technology Karungal (2012 - 2015)
Diploma in Electronics & Communication Engineering - Electronics & Communication Engineering - Morningstar Polytechnic College Nagercoil (2010 - 2012)

