Ashik Jafry
Learning & Development Manager | Business Operations | Multi-Unit F&B Leadership
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About
Results-driven Learning & Development Manager with 13+ years of progressive leadership across McDonald's, Compass Group (Microsoft India), Caffe Bene, and Dolci. Engineered training ecosystems that scaled across multi-unit F&B and corporate operations, directly contributing to ₹13 Cr in annual revenue at Microsoft India. Recipient of the prestigious Fred L.
Turner
Award for operational excellence. Expert at translating business strategy into measurable learning outcomes, building high-performance teams, and driving compliance, food safety, and service quality at scale.
Experience
Manager — Learning & Development - Dolci - Bengaluru
(2025-05)
- Architected a scalable L&D framework embedding SOPs, compliance walkthroughs, and audit-ready training protocols across all outlets, elevating operational standards by 40%.
- Engineered bespoke training modules in food safety, POSH compliance, and brand values — deployed to 100% of frontline staff within the first 60 days.
- Designed precision-crafted service excellence programs, improving guest satisfaction scores and driving consistent high-touch customer experiences across all touchpoints.
- Translated business goals into trackable learning KPIs, empowering managers to measure performance improvements and sustain behavioral change post-training.
Manager — Operations, Training & F&B Services - Compass Group - Bengaluru
(2023-05 - 2025-04)
Client: Microsoft India
- Directed end-to-end F&B operations and procurement across Microsoft India's 3 Bengaluru campuses, managing ₹13 Cr in annual corporate event revenue with zero SLA breaches.
- Orchestrated 50+ high-profile national-scale corporate events, earning formal recognition from Microsoft India for Excellence in Administrative and Event Management.
- Streamlined procurement operations — vendor negotiations, PO generation, and GRN processing — reducing procurement cycle time by 25%.
- Recognized by Compass Group India for Outstanding Innovation and Creative Excellence in Organizational Systems.
AGM — Sales & Operations - Caffe Bene - Saudi Arabia (GCC Region)
(2021-07 - 2022-02)
- Promoted from Store Manager to Area Manager in 16 months, overseeing multi-unit operations across the GCC region with supply chains spanning South Korea, Brazil, Guatemala, and Kenya.
- Directed GCC-wide procurement strategy — managing global vendor contracts and driving measurable cost efficiency across the supply chain.
- Conducted trade area analysis identifying high-growth pockets, resulting in improved profitability and new market expansion across the region.
- Won Best Sales & Most Profitable Patch in GCC award; designed international hiring frameworks to support brand scalability.
Store Manager - Caffe Bene - Saudi Arabia
(2020-03 - 2021-06)
- Led daily operations, team development, and guest experience at flagship outlet, consistently exceeding sales targets and all operational KPIs quarter-on-quarter.
Area Manager — Assessment Verified RGM - McDonald's - Bangalore
(2013-10 - 2020-02)
- Rose from crew to Area Manager over 7 years, leading high-performing multi-unit teams across QSC (Quality, Service, Cleanliness) benchmarks.
- Engineered store systems covering food safety, security, shift management, inventory, scheduling, and people practices — achieving Most Profitable & Resource-Optimized Store award.
- Honored with the Fred L. Turner Award for exceptional leadership and system-wide operational excellence — McDonald's highest internal recognition.
- Built and scaled structured staff development programs that resulted in the promotion of 30 training squads, 18 supervisors, 12 assistant managers, 3 store managers, and 2 deputy managers.
Education
Bachelor of Commerce - B.Com - CV Raman University (2015 - 2018)
Pre-University Certificate - PUC - St. Joseph's College
