Ashish Karkhele

Network & Telecom Support Engineer with 3.5+ years of experience across 2G/4G RAN operations, IP networking, and cloud network infrastructure. Proven track record managing 30+ incidents per month in 24/7 NOC environments across P1/P2/P3 severity levels, with hands-on expertise in Cisco routing/switching, OSPF/BGP, VLAN/STP, Wireshark diagnostics, and EMS/OSS platforms (Parallel Connect, ENM, Moshell). Integrated 50+ 4G cellular sites into live enterprise networks and supported cloud/SaaS infrastructure reliability.

Strong foundation in incident lifecycle management and root cause analysis, with CCNA certification and continuous focus on adopting new networking and cloud technologies.

Cloud Network Support Engineer at Flynaut SaaS (2025-01 – 2025-10)

• Ensured continuous availability of cloud network and SaaS infrastructure by proactively monitoring TCP/IP performance and resolving connectivity issues before they impacted end users.
• Delivered L1/L2 support for DNS, API integration, and cloud-routing issues, contributing to consistent SLA-driven restoration timelines.
• Managed P1/P2/P3 incidents end-to-end, including bridge call coordination, rapid mitigation, and stakeholder communication during active outages.
• Diagnosed latency and network-path issues using Wireshark, Ping, and Traceroute, supporting faster root-cause identification across cloud environments.
• Partnered with cross-functional teams on incident lifecycle management, improving operational response consistency.
• Authored RCA reports and technical documentation for recurring incidents, building a reference base that reduced repeat troubleshooting effort.

INM Engineer (L1/L2 NOC Support) at Vodafone Idea Ltd. (Payroll: Quess Corp) (2022 – 2024)

• Provided round-the-clock (24/7) L1/L2 RAN and IP network operations support across 2G/4G infrastructure using Parallel Connect, OSS ENM, Moshell, CLI tools, TeamIP, UOC, and SNOW.
• Monitored and resolved 30+ network incidents and alarms per month, isolating faults and performing cell/site-level troubleshooting to keep network elements within SLA.
• Led escalation coordination for P1/P2 outages and P3 tickets, prioritizing MTTR-focused restoration to minimize customer-facing downtime.
• Troubleshot Cisco routers/switches for VLAN, trunking, and interface connectivity issues across the regional network footprint.
• Supported planned maintenance, network expansion, and hardware replacement activities, coordinating across cross-functional teams and maintaining accurate documentation.

Associate Network Engineer at Tata Communications Ltd. (Payroll: Lobo Staffing) (2021 – 2022)

• Integrated 50+ 4G IP-based cellular sites into enterprise routing and switching infrastructure, ensuring seamless connectivity ahead of live rollout.
• Configured and validated OSPF, BGP, STP, VLANs, and interface settings prior to go-live, reducing the risk of post-deployment connectivity issues.
• Diagnosed and resolved eNodeB/BTS and network-layer connectivity issues through remote log analysis and structured fault isolation.
• Supported multi-vendor network integration projects and deployment incident resolution across a fast-paced rollout schedule.

Bachelor of Engineering (B.E.) in Electronics & Communication – Rajgad Technical Institute, Pune University